At a Glance
- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in retail security with a focus on community safety.
- Benefits: Enjoy competitive pay, paid breaks, and access to exclusive employee perks.
- Other info: Great opportunities for progression and a supportive, inclusive work culture.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: SIA licence preferred; training available for the right candidates.
The predicted salary is between 30000 - 40000 £ per year.
Better places, thriving communities. Sainsburys St Stephens (Norwich) Pay rate: £14.51 Reference: 96065 Various Shifts To be discussed at interview.
Job Overview
Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.
Qualifications & Vetting
- Preferable you hold a current SIA licence or SIA certificates. Training for a licence can be provided in some circumstances.
- A full 5‑year checkable employment/education history is required; failure to provide this may lead to withdrawal of offer or termination of employment.
Main Duties
- Deliver industry leading customer service
- Deter violence and public order offences
- Conduct patrols of the store
- Utilise CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships to support the reduction of crime in store
- Wear body‑worn CCTV to increase colleague and customer safety
Benefits
- Contracted hours
- Annual leave entitlement
- Pension and life insurance schemes
- Free uniform supplied
- SIA re‑licencing programme
- Comprehensive induction and training programme
- Access to Mitie’s employee benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
We are committed to ensuring our recruitment process is inclusive and accessible to all. Apply Now.
Retail Security Officer — Protect & Patrol with Great Benefits in Norwich employer: Mitie Cleaning & Hygiene Services
At Mitie, we pride ourselves on being an excellent employer, offering our Retail Security Officers at Sainsbury's St Stephens in Norwich a supportive work culture that prioritises safety and exceptional customer service. With competitive pay, comprehensive training, and numerous employee benefits including pension schemes and retail discounts, we are dedicated to fostering professional growth and providing a rewarding work environment where every team member can thrive.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Security Officer — Protect & Patrol with Great Benefits in Norwich
✨Tip Number 1
Get to know the company! Research Mitie and Sainsbury's values, mission, and recent news. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Retail Security Officer, you'll need to deliver top-notch service. Role-play scenarios with friends or family to get comfortable handling various situations that may arise in-store.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to take the next step in your career.
We think you need these skills to ace Retail Security Officer — Protect & Patrol with Great Benefits in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Retail Security Officer role. Highlight any relevant experience, especially in customer service and security. We want to see how you can contribute to creating a safe shopping environment!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission at Mitie. Keep it friendly and professional – we love a personal touch!
Showcase Your Qualifications:If you have an SIA licence or relevant certificates, make sure to mention them upfront. If not, don’t worry! Just let us know your willingness to obtain one, as we can provide training in some cases.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly. Plus, we’re excited to hear from you!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Retail Security Officer. Familiarise yourself with the importance of customer service in this role and how it ties into creating a safe shopping environment. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Experience
If you have previous experience in security or customer service, be ready to share specific examples. Think about situations where you successfully deterred crime or handled difficult customers. This will demonstrate your capability and readiness for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they measure success in the role. This shows that you’re engaged and serious about finding the right fit for both you and the company.
✨Dress the Part
Even if the job involves wearing a uniform, it's important to present yourself well during the interview. Opt for smart-casual attire that reflects professionalism. This first impression can set the tone for the rest of the conversation.
