At a Glance
- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in retail security with a focus on safety and support.
- Benefits: Enjoy competitive pay, paid breaks, and a range of flexible benefits.
- Other info: Great opportunities for progression and development in a supportive team.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: SIA licence preferred; training available for the right candidates.
The predicted salary is between 26400 - 30400 £ per year.
Mitie is looking for a Retail Security Officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence or SIA certificates (training for a licence can be provided in some circumstances).
Vetting
It is vital that you have a full 5‑year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.
Main Duties
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re‑licencing programme
- Comprehensive induction and training programme
- Access to Mitie’s outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
- Additional flexible benefits include a virtual GP service, financial wellbeing assistance through a Salary Finance scheme, the ability to customise benefits through the Choices platform (such as dental insurance, dining cards, coffee clubs, and technology products), high‑street discounts via the MiDeals platform, a cycle‑to‑work scheme, a life cover equivalent to the greater of your annual salary or £10,000, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan.
- Monthly cash prizes and a £10,000 top prize are awarded through Mitie Stars.
Equal Opportunities
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make any reasonable adjustments during the recruitment process, please let us know by emailing us.
Relief Retail Security Officer in Norwich employer: Mitie Cleaning & Hygiene Services
Mitie is an exceptional employer that prioritises employee wellbeing and development, offering a comprehensive benefits package including annual leave, pension schemes, and access to financial services. With a strong focus on creating a safe and supportive work environment in Norwich, employees can expect ongoing training, progression opportunities, and a culture that values inclusivity and customer service excellence.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
