National Security Operations Room - Lead Operator in Norwich

Better places, thriving communities.

Better places, thriving communities. We're looking for an experienced and proactive Lead Operator to support the day-to-day operation of the National Security Operations Room (NSOR) within a high profile corporate environment. This role is ideal for an experienced CCTV Operator, Control Room Operator, or Security Operations Centre (SOC) Operator looking to take the next step in their career. You will play a key role in delivering monitoring, communications, and incident response functions, while helping maintain operational resilience, situational awareness, and service excellence.

Previous CCTV Control Room Experience Is Essential.

Reporting to the NSOR Supervisor, you will support the delivery of critical CCTV monitoring, communications, incident management, and security operations.

You will act as a key member of the control room team, managing complex incidents, maintaining situational awareness, and helping deliver a consistent and professional service.

Shift Pattern: 4 Days, 4 Off, 4 Nights, 4 Off (12-hour shifts, averaging 42 hours per week)

SIA: Security Guard or Door Supervisor licence required.

Key Responsibilities

Control Room Operations & Incident Management

• Monitor CCTV, access control, alarm systems and security platforms, ensuring timely and appropriate responses.
• Respond to and manage incidents in line with procedures, including security, safety, and business continuity events.
• Ensure all alarms, incidents, and service requests are assessed and responded to appropriately.
• Maintain awareness of the current security threat environment, geopolitical developments, protest activity, travel-related risks, and emerging threats, ensuring relevant information is identified, assessed, and escalated where appropriate.
• Act as an operational escalation point for incidents.
• Produce operational reports, including travel disruption and situational awareness updates.
• Monitor VIP and business-critical travel activity, including flight tracking and welfare monitoring when required.
• Liaise with security teams, sites, contractors, and emergency services to support incident resolution and operational continuity.
• Monitor lone worker and emergency notification systems, responding to activations in accordance with procedures.
• Maintain accurate logs, records, incident reports, and handovers.
• Conduct routine system checks and report faults or performance issues.

Essential

What We're Looking For

• Previous CCTV Control Room, Security Operations Centre (SOC), or Security Control Room experience.
• Experience operating CCTV, access control, alarm monitoring, and security management systems.
• Experience managing incidents, escalations, and competing operational priorities.
• Strong awareness of current security threats, geopolitical developments, protest activity, and emerging risks.
• Current SIA Licence (Security Guarding or Door Supervision).
• Excellent communication, decision-making, and problem-solving skills.
• Ability to remain calm, professional, and effective in high-pressure situations.

Desirable

• CCTV Public Space Surveillance (PSS) qualification.
• Experience working within a large-scale or multi-site corporate environment.
• Experience in travel security monitoring, situational awareness reporting, or intelligence-led security operations.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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