At a Glance
- Tasks: Lead and support cleaning teams to deliver exceptional service across the Midlands.
- Company: Join Mitie, a leading facilities management company with a focus on community and teamwork.
- Benefits: Enjoy a company car, flexible benefits, and access to a virtual GP.
- Other info: Ongoing training and career development opportunities await you at Mitie.
- Why this job: Make a real impact in a varied role with high-profile retail clients.
- Qualifications: Management experience in cleaning or facilities, strong leadership, and customer service skills.
The predicted salary is between 35000 - 45000 £ per year.
Better places, thriving communities.
Location: Midlands (regional travel required)
Hours: 40 hours per week
Working Pattern: Monday to Friday, 9:00am – 5:00pm (flexibility required to meet business needs)
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for an Operations Manager to support our retail contracts across Boots, Decathlon, Lloyds Banking Group, Nationwide Building Society and Superdrug, ensuring exceptional service delivery across the Midlands region.
This is an excellent opportunity for an experienced cleaning or soft services manager who is passionate about leadership, customer service and operational excellence. You will play a key role in ensuring service standards are consistently achieved while building strong client relationships and driving continuous improvement.
Role Responsibilities
- Lead and support operational cleaning teams to ensure all contractual SLA and KPI requirements are met and exceeded.
- Build and maintain strong relationships with clients, stakeholders, colleagues and subcontractors, ensuring a consistently high level of customer service.
- Manage and develop Service Support Managers and operational teams through effective leadership, coaching, training and performance management.
- Ensure compliance with all Health & Safety policies, cleaning specifications and company procedures across the contract portfolio.
- Drive operational efficiency, profitability and service improvement initiatives, including reactive and planned workstreams, while promoting a "fix it first time" culture.
What We’re Looking For
- Previous management experience within soft services, cleaning or facilities management environments.
- Proven ability to lead, motivate and develop operational teams across multiple locations.
- Excellent customer service, communication and stakeholder management skills.
- Strong organisational and time management abilities, with the ability to manage competing priorities.
- Good IT skills, including proficiency in Microsoft Office applications.
- Full UK driving licence and willingness to travel extensively across the Midlands region.
- IOSH Health & Safety qualification is desirable.
- Successful candidates must be able to pass mandatory vetting, including criminal record and financial background checks.
What’s in it for you?
- Company car provided for business travel across the Midlands region.
- A varied and autonomous role with the opportunity to influence service delivery across a portfolio of high-profile retail clients.
- Ongoing training, career development and progression opportunities within one of the UK’s leading facilities management organisations.
- Access to a virtual GP for you and your household.
- Financial wellbeing support through Salary Finance, including early pay access and competitive loans.
- Flexible lifestyle benefits through our Choices platform, including additional annual leave, insurance products, dental care and technology purchases.
- High street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.
- Life cover of up to four times your salary is available.
- Enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan.
- Recognition for hard work through Mitie Stars, with cash prizes available.
- Diverse variety of training and development avenues via a wide selection of learning resources.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments during the recruitment process, please let us know by emailing Harnaik Sahdra at Harnaik.sahdra@mitie.com.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
Apply Now
Regional Manager - Retail in Northampton employer: Mitie Cleaning & Hygiene Services
Mitie Cleaning & Hygiene Services is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. Located in Dalkeith, this role as a Licensed Security Officer not only provides competitive benefits such as life cover and dental insurance but also fosters personal and professional growth through various opportunities. Join us to be part of a team that values proactive protection and compliance while enjoying unique perks like discounts through MiDeals.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Regional Manager - Retail in Northampton
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Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Regional Manager - Retail at Mitie Cleaning & Hygiene Services!
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We think you need these skills to ace Regional Manager - Retail in Northampton
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
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How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Mitie Cleaning & Hygiene Services. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
