At a Glance
- Tasks: Manage helpdesk calls and emails, ensuring excellent customer service.
- Company: Join a dynamic team at Mitie, known for its supportive culture.
- Benefits: Enjoy flexible benefits, financial wellbeing support, and high-street discounts.
- Other info: Opportunities for overtime and career development in a fast-paced environment.
- Why this job: Be the first point of contact and make a real difference in customer support.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office required.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a motivated and customer-focused Helpdesk Operator/Scheduler to join our team for a 3 months fixed term contract with possible extension.
Working Hours: 4 on 4 off Days, 12‑hour shifts, 42 hours per week. This is an office‑based role, with overtime opportunities available working from home.
About The Role: We are seeking a friendly, professional, and passionate individual with strong customer service experience to support our busy helpdesk operation. The successful candidate will manage incoming phone calls and email requests, support employees, and accurately log information onto our company systems. As the first point of contact for the Mitie team, you will play a key role in ensuring all requests are handled efficiently and professionally, delivering excellent customer service at all times.
Key Responsibilities:
- Answer all calls and emails to the helpdesk promptly and professionally
- Log and manage requests accurately using internal systems
- Ensure timely input and output of all helpdesk data
- Schedule tasks and produce relevant reports
- Maintain a continuous and efficient flow of requests
- Follow Mitie policies, processes, and procedures at all times
- Support customers and colleagues while maintaining confidentiality
Ideal Candidate:
- Have excellent customer service skills and a professional telephone manner
- Be able to work under pressure and meet demanding deadlines
- Demonstrate strong attention to detail and accuracy
- Have good literacy and numeracy skills
- Be confident using Microsoft Office applications
- Possess excellent written and verbal communication skills
- Have strong planning and organisational abilities
- Be capable of managing workloads effectively in a fast‑paced environment
Benefits: Our market‑leading offering provides you with benefits that suit your lifestyle. We offer a virtual GP on hand for you and members of your household, so you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme – you could access 50% of your earned pay before payday for a small fee, and compete for loans. On joining, you will receive access to a flexible lifestyle benefits platform, Choices, where you might purchase up to five extra days’ holiday each year, buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. You will also have high‑street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform, a cycle‑to‑work scheme, life cover of up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). Mitie Stars recognises staff hard work with cash prizes each month and a chance for a top prize of £10,000 at year end. We also provide diverse training and development opportunities through a wide selection of learning resources to suit you.
Equal Opportunity: We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Helpdesk Operator/Scheduler in Northampton employer: Mitie Cleaning & Hygiene Services
At Mitie, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment for our Helpdesk Operator/Scheduler role. With a strong focus on employee wellbeing, we provide a range of benefits including flexible lifestyle options, financial assistance, and opportunities for professional growth through diverse training resources. Our inclusive culture and commitment to recognising hard work make Mitie a rewarding place to build your career.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Operator/Scheduler in Northampton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Mitie Cleaning & Hygiene Services.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Mitie Cleaning & Hygiene Services. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Helpdesk Operator/Scheduler in Northampton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Mitie Cleaning & Hygiene Services.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Mitie Cleaning & Hygiene Services's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Mitie Cleaning & Hygiene Services offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
