At a Glance
- Tasks: Lead the Retail Crime Strategy and manage criminal threats in a dynamic environment.
- Company: Join Mitie, a leader in retail crime prevention with a focus on innovation.
- Benefits: Enjoy flexible benefits, financial wellbeing support, and access to discounts.
- Other info: Opportunities for career growth and continuous professional development.
- Why this job: Make a real impact in retail security while developing your leadership skills.
- Qualifications: Proven leadership experience in crime or security, with strong relationship-building skills.
The predicted salary is between 75000 - 90000 £ per year.
Role Purpose
The Director of Crime & Intelligence is responsible for leading the strategic and operational delivery of Mitie's Retail Crime Strategy across the sector. The role operates as a key internal enabler, working closely with Strategic Client Directors (SCDs) and operational leaders to embed a consistent, intelligence-led approach to managing criminal threats, while also acting as an external ambassador for Mitie. The postholder will ensure the effective identification, assessment, and management of criminal threats impacting clients, while enhancing service delivery, strengthening partnerships, and driving innovation. The role balances internal leadership and capability building with outward-facing representation to influence industry best practice and strengthen Mitie's position in the market.
Strategic Leadership & Internal Enablement
- Lead the delivery and continuous evolution of the Mitie Retail Crime Strategy across the sector.
- Act as a strategic partner to SCDs and operational leaders, providing expert advice and enabling the effective management of crime risk across contracts.
- Embed a consistent, intelligence-led approach to crime prevention across the Retail division.
External Leadership, Representation & Partnerships
- Act as a visible external leader representing Mitie across industry forums.
- Influence national retail crime strategy and best practice.
- Build partnerships with law enforcement, government and industry bodies.
- Lead intelligence-sharing initiatives to tackle retail crime.
- Strengthen Mitie's external profile, thought leadership, and market position.
- Act as escalation point for high-profile or sensitive client issues.
Crime & Intelligence Capability
- Support and guide Crime & Intelligence teams to deliver a consistent, high-quality service across all contracts.
- Ensure robust frameworks are in place to identify, assess, and manage criminal threats effectively.
- Drive standardisation and best practice to support operational excellence.
Innovation & Continuous Improvement
- Identify and implement innovative solutions, tools, and technologies to enhance crime prevention and threat management.
- Lead continuous improvement initiatives to strengthen internal capability and improve client outcomes.
Insight & Reporting
- Deliver high-quality Retail Crime Insights and analysis.
- Translate data into actionable operational and commercial outputs.
Horizon Scanning & Strategic Insight
- Lead proactive horizon scanning to identify emerging crime trends, risks, and external factors that may impact Mitie clients and the wider Retail sector.
- Translate external intelligence, industry developments, and partnership insights into actionable recommendations, ensuring key findings are fed back into sector strategy, operational delivery, and client solutions.
Stakeholder & Client Engagement
- Support client requests, providing expert advice and tailored solutions to manage crime-related risks.
- Act as a trusted advisor to both internal stakeholders and external clients, balancing commercial and operational priorities.
Business Development
- Support bids and tenders with subject matter expertise.
- Identify opportunities to grow Mitie's Retail Crime offering.
Key Skills & Experience
- Proven senior leadership experience within crime, intelligence, or security environments (ideally within retail).
- Demonstrated experience in leading, coaching and developing colleagues, with a focus on building high-performing teams, strengthening capability, and fostering a culture of accountability, continuous improvement and engagement.
- Proven ability to influence and support stakeholders and teams outside of direct line management, building strong relationships to drive alignment, accountability, and delivery of strategic crime and intelligence objectives.
- Demonstrated expertise in delivering strategic initiatives end-to-end, with the credibility and confidence to influence, challenge and partner with very senior internal stakeholders (SCDs, SLT) and external clients, industry bodies and partners at executive level.
- Strong understanding of retail crime, threat assessment, and intelligence-led risk management.
- Experience representing organisations at industry forums and building strategic partnerships.
- Ability to translate complex data into actionable insights for commercial and operational audiences.
Success Measures
- Effective delivery and embedding of the Retail Crime Strategy across the sector.
- Successful delivery of the agreed objectives for the year.
- Client recognition through positive NPS results.
- Positive feedback from SCDs and operational leaders on internal support and value-add.
- Improved identification and mitigation of criminal threats impacting clients.
- Strength and impact of external partnerships and industry engagement.
- Contribution to business growth and client retention through enhanced crime capability.
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Director - Crime & Intelligence - Retail & Shopping Centres in Northampton employer: Mitie Cleaning & Hygiene Services
Mitie is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including flexible lifestyle options, financial assistance, and access to high street discounts. Our inclusive work culture fosters collaboration and innovation, empowering employees to lead strategic initiatives in crime prevention while enhancing their skills through diverse training opportunities. With a commitment to recognising hard work and providing career advancement, Mitie stands out as a rewarding place to build a meaningful career in the retail sector.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Director - Crime & Intelligence - Retail & Shopping Centres in Northampton
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. The more people you know, the better your chances of landing that Director role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share your insights on crime trends and intelligence strategies. This will position you as a thought leader in the field.
✨Tip Number 3
Prepare for interviews by researching the company’s current challenges and successes. Tailor your responses to show how your experience can help Mitie enhance their Retail Crime Strategy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team at Mitie.
We think you need these skills to ace Director - Crime & Intelligence - Retail & Shopping Centres in Northampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in crime and intelligence, especially within retail. We want to see how your skills align with our Retail Crime Strategy!
Showcase Your Leadership Skills:As a Director, we’re looking for strong leadership experience. Share examples of how you've led teams and influenced stakeholders in previous roles. This will help us see your potential to drive our strategy forward.
Be Data-Savvy:Since the role involves translating complex data into actionable insights, include specific examples of how you've used data analysis in your past work. We love seeing candidates who can turn numbers into strategies!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Crime Strategy
Before the interview, dive deep into Mitie's Retail Crime Strategy. Understand its key components and how they align with current retail crime trends. This will not only show your genuine interest but also allow you to discuss how you can contribute to its evolution.
✨Showcase Your Leadership Skills
Prepare examples of your past leadership experiences, especially in crime or intelligence environments. Highlight how you've built high-performing teams and fostered a culture of accountability. Be ready to discuss specific challenges you faced and how you overcame them.
✨Engage with Industry Insights
Stay updated on the latest developments in retail crime and intelligence. Bring insights to the table during your interview about emerging trends and how they could impact Mitie. This demonstrates your proactive approach and ability to think strategically.
✨Build Relationships
Emphasise your ability to build strong relationships with stakeholders. Prepare to discuss how you've influenced and supported teams outside of direct management. Share examples of successful partnerships you've developed, particularly with law enforcement or industry bodies.
