At a Glance
- Tasks: Lead onboarding of new contracts and ensure exceptional customer experience.
- Company: Mitie – Fire & Security Systems, a leader in safety solutions.
- Benefits: Competitive salary, flexible working hours, and career development opportunities.
- Other info: Join a supportive team focused on delivering excellence.
- Why this job: Shape customer journeys and build trusted relationships in a dynamic environment.
- Qualifications: Experience in customer onboarding and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Mitie – Fire & Security Systems is seeking an experienced Mobilisation & Customer Onboarding Manager to lead onboarding of new contracts and re‑mobilisations. You will coordinate with customers, Key Account Managers, Helpdesk and cross‑functional teams to ensure readiness, governance and exceptional customer experience throughout onboarding.
The role focuses on shaping the customer journey, building trusted relationships, running readiness reviews, and ensuring a smooth transition from bid to delivery.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
We think you need these skills to ace Customer Onboarding & Mobilisation Lead in Northampton
Customer Onboarding
Mobilisation Management
Coordination Skills
Governance
Customer Experience
Relationship Building
Readiness Reviews
