At a Glance
- Tasks: Build strong customer relationships and manage service delivery with a focus on efficiency.
- Company: Join a dynamic team at Mitie, committed to customer satisfaction and growth.
- Benefits: Enjoy flexible holidays, virtual GP access, and a chance to win cash prizes.
- Other info: Opportunities for training and career progression in an inclusive workplace.
- Why this job: Make a real impact in a customer-focused environment while developing your career.
- Qualifications: Strong communication skills and familiarity with Microsoft applications are essential.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Build and maintain effective professional customer relationships and communications.
- Help manage customer service delivery and communications as part of the service department.
- Communicate and liaise with the service team, engineering team, projects team, subcontractors, and equipment suppliers.
- Update relevant customer records in the system database.
- Ensure that the client is fully updated at all times via relevant portals regarding the status of every service job.
- Cost all jobs efficiently to avoid financial issues.
- Complete all admin duties in a timely manner.
- Respond to any client queries relating to job updates.
- Assist with service desk and small works administration as required.
- Process and maintain customer records.
- Ensure compliance, ensuring all certificates/documentation from engineers/subcontractors are completed correctly and are legible.
- Cost all jobs completed by engineers/subcontractors from previous days.
- Ensure the relevant purchase orders are in place while costing dockets and spend levels have not been exceeded.
- Utilise correct SORs for specified customers.
- Upload certificates and updates on web portals or via email.
- Check and ensure all certificates meet acceptable standards.
- Read all job notes to ensure the job is fully completed before costing.
- Update any asset spreadsheet/documentation where required.
- Obtain uplifts for purchase orders to avoid invoice queries.
- Deal with any financial queries to avoid invoice queries.
- Liaise between internal departments to resolve any customer issues.
- Distribute follow‑on calls from engineers' PDAs to relevant teams/schedulers.
- Update the system application with customer information, logging calls to ensure all information is present and correct for others in the department.
- Obtain purchase orders for remedial works carried out.
- Assist the scheduling team to achieve performance targets and ensure SLAs are met to improve and develop customer objectives.
- Maintain excellent attention to detail.
- Ensure any complaints received are dealt with in a professional manner; report all actions to the relevant manager.
Person Specification
- Excellent customer relationship skills with a professional telephone manner.
- Team player capable of working autonomously to support the service team and customer queries.
- Advanced communication and organisational abilities.
- Familiar with Microsoft applications, preferably advanced.
- Commercially astute, used to a contract operating environment with SLAs and KPIs.
- Enthusiastic in a growing, customer‑focused environment.
Benefits
We offer a range of benefits that suit your lifestyle, including virtual GP access, a salary finance scheme, flexible holiday options, discounts through our Mi Deals platform, cycle‑to‑work scheme, life cover up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan.
We also award employees with Mitie Stars for outstanding work, with cash prizes available each month and a chance to win up to £10,000 at the end of the year.
A wide selection of training and development resources is available to support career progression.
Equal Opportunities
We are committed to ensuring inclusive recruitment. If you require a reasonable adjustment due to a disability or long‑term condition, please let us know.
Apply
Apply now to join our Mitie team.
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Costing Administrator in Northampton employer: Mitie Cleaning & Hygiene Services
Mitie Cleaning & Hygiene Services is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. Located in Dalkeith, this role as a Licensed Security Officer not only provides competitive benefits such as life cover and dental insurance but also fosters personal and professional growth through various opportunities. Join us to be part of a team that values proactive protection and compliance while enjoying unique perks like discounts through MiDeals.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Costing Administrator in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mitie Cleaning & Hygiene Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mitie Cleaning & Hygiene Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Costing Administrator in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mitie Cleaning & Hygiene Services:Your cover letter is your chance to shine! Tell us why you want to work at Mitie Cleaning & Hygiene Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mitie Cleaning & Hygiene Services!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
