At a Glance
- Tasks: Lead a team in the Control Room, ensuring smooth operations and incident management.
- Company: Join a forward-thinking organisation with a focus on career growth and support.
- Benefits: Enjoy a competitive salary, flexible shifts, and numerous perks like discounts and training.
- Other info: Great opportunities for progression within a dynamic and supportive environment.
- Why this job: Step into leadership and make a real impact while developing your management skills.
- Qualifications: Ideal for proactive individuals with a knack for organisation and decision-making.
The predicted salary is between 33500 - 33500 £ per year.
About the role: Control Room Team Leader / Supervisor in the National Operations Centre, Northampton. Salary: £33,500 per year. Shift pattern: 4 on / 4 off – Days & Nights. Permanent, Full‑Time.
This role requires someone ready to step into leadership, owning and improving the Control Room operations.
Responsibilities:- Supervise and support a team of Controllers across day and night shifts.
- Monitor live staffing, attendance, welfare checks, and incident response.
- Ensure duress activations and escalations are handled correctly and promptly.
- Oversee workload distribution during peak periods.
- Maintain exceptional accuracy in reporting and incident logging.
- Lead structured handovers between shifts.
- Coaching team members to improve performance and confidence.
- Identify process improvements and drive standards upward.
- Act as the first point of escalation before matters move to senior management.
You might already be:
- Senior controller ready for leadership.
- Shift lead in operations, logistics, or monitoring.
- High‑performing administrator who naturally takes ownership.
- An aspiring manager looking for their first formal leadership role.
But you must be:
- Proactive – spotting problems before they become issues.
- Highly organised – accuracy is non‑negotiable.
- Confident making decisions under pressure.
- Comfortable managing performance and having honest conversations.
- Strong across multiple systems at once.
- Able to remain calm when everything happens at the same time.
- £33,500 salary.
- Genuine management experience.
- 4 on / 4 off shift pattern.
- Full leadership support and development.
- Real progression opportunities within the National Operations Centre.
- A role where your standards shape the team.
- Virtual GP access for you and your household.
- Salary Finance scheme with early wage access and competitive loans.
- Flexible lifestyle benefits platform (Choices), including buying extra holiday.
- High street discounts via MiDeals.
- Cycle‑to‑work scheme.
- Life cover up to four times your salary.
- Enhanced pension contributions.
- Save‑as‑you‑earn scheme.
- Mitie Matching Share Plan.
- Mitie Stars recognition scheme.
- Ongoing training and development opportunities.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during the recruitment process, please let us know by emailing us.
Control Room Team Leader - 4 on/4 off, Career Growth in Northampton employer: Mitie Cleaning & Hygiene Services
As a Control Room Team Leader at our National Operations Centre in Northampton, you will join a dynamic and supportive work culture that prioritises employee growth and development. With a competitive salary of £33,500 and a unique 4 on/4 off shift pattern, we offer genuine management experience and real progression opportunities, alongside a comprehensive benefits package that includes virtual GP access, enhanced pension contributions, and ongoing training. Our commitment to inclusivity ensures that every team member can thrive in their role while contributing to the high standards that shape our operations.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Team Leader - 4 on/4 off, Career Growth in Northampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the National Operations Centre. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and incident management. We recommend role-playing with a friend to boost your confidence and get comfortable with your answers.
✨Tip Number 3
Showcase your proactive problem-solving skills during the interview. Share specific examples of how you've spotted issues before they escalated and what you did to resolve them. This will highlight your fit for the Control Room Team Leader role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you on their radar and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Control Room Team Leader - 4 on/4 off, Career Growth in Northampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Control Room Team Leader role. Highlight your leadership experience and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Proactivity:In your application, give examples of how you've spotted problems before they escalated in previous roles. We love candidates who take initiative and can demonstrate their proactive nature!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make your achievements stand out. We appreciate clarity and organisation, just like we do in our operations!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Control Room Team Leader. Familiarise yourself with the key tasks like supervising controllers, managing incident responses, and ensuring accurate reporting. This will help you demonstrate your knowledge and show that you're ready to take ownership.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved processes. Highlight how you’ve coached others, managed performance, or handled difficult situations. This will illustrate your readiness for a leadership role and your proactive approach to problem-solving.
✨Demonstrate Calmness Under Pressure
Since the role involves making decisions in high-pressure situations, be ready to discuss how you stay calm and collected when things get hectic. You might want to share specific scenarios where you managed multiple tasks simultaneously without compromising on accuracy or quality.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, opportunities for professional development, or how success is measured in the Control Room. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
