At a Glance
- Tasks: Monitor staffing and attendance, respond to alerts, and ensure smooth operations.
- Company: Join a professional team at the National Operations Centre in Northampton.
- Benefits: Enjoy a competitive salary, real work-life balance, and full training.
- Other info: Flexible shifts with opportunities for growth in a secure environment.
- Why this job: Make a difference in a role that truly matters while developing your skills.
- Qualifications: Confident with computer systems, calm under pressure, and organised.
The predicted salary is between 29600 - 29600 £ per year.
Location: National Operations Centre, Northampton
Salary: £29,600 per year
Shift Pattern: 4 on / 4 off – days & nights (permanent, full‑time)
What You'll Be Doing
- Keeping a live eye on staffing and attendance across multiple sites
- Managing the process when someone runs late, doesn't turn up, or needs urgent support
- Monitoring welfare check calls and taking action if someone goes quiet
- Responding to duress alerts and escalating incidents quickly and calmly
- Handling calls and emails from sites and managers, often at the same time
- Recording incidents and actions accurately so nothing is missed
- Supporting smooth handovers so the next shift knows exactly what's going on
Who We're Looking For
- Confident using multiple computer systems at once
- Calm under pressure and able to think clearly when things get busy
- Organised, accurate, and switched on
- Comfortable speaking to managers, clients, and site staff
- Reliable and flexible enough to work both day and night shifts
What You'll Get
- £29,600 salary
- 4 on / 4 off shift pattern (real work‑life balance)
- Full training – we provide comprehensive onboarding
- A secure, professional working environment
- A role that matters
Control Room Operator – 4 on/4 off (Day & Night) in Northampton employer: Mitie Cleaning & Hygiene Services
Join our dynamic team at the National Operations Centre in Northampton, where we prioritise a supportive work culture and employee well-being. As a Control Room Operator, you'll enjoy a competitive salary of £29,600, a balanced 4 on/4 off shift pattern, and comprehensive training to ensure your success. We foster an environment that encourages growth and development, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Operator – 4 on/4 off (Day & Night) in Northampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. Focus on common questions related to being calm under pressure and handling multiple tasks.
✨Tip Number 3
Show your enthusiasm! When you get an interview, let your passion for the role shine through. Talk about why you’re excited about working in a control room environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Control Room Operator – 4 on/4 off (Day & Night) in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with managing multiple tasks and using computer systems, just like we do in the Control Room. Show us how you've kept things organised and calm under pressure!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're the perfect fit for the role and how your skills align with what we're looking for. Be sure to mention your flexibility with shifts and your ability to handle calls and emails simultaneously.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point. Remember, we want to see your best self!
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Control Room Operator. Familiarise yourself with the key tasks like monitoring staffing, managing incidents, and handling calls. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Stay Calm Under Pressure
Since the job involves responding to duress alerts and managing multiple situations at once, practice staying calm during your interview. You might be asked how you would handle stressful scenarios, so think of examples from past experiences where you kept your cool and resolved issues effectively.
✨Show Off Your Tech Skills
Being comfortable with multiple computer systems is crucial for this role. Be prepared to discuss your experience with technology and any relevant software you've used. If you can, mention specific tools or systems that relate to the job to demonstrate your readiness.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
