At a Glance
- Tasks: Monitor CCTV and provide customer support during night shifts.
- Company: Join Mitie, the UK's leading facilities management company with a diverse workforce.
- Benefits: Enjoy flexible benefits, retail discounts, and a virtual GP service.
- Other info: Full training provided, including a funded CCTV SIA licence.
- Why this job: Gain valuable experience in security while working in a supportive team environment.
- Qualifications: No prior experience needed; just bring your communication skills and enthusiasm!
The predicted salary is between 25000 - 35000 £ per year.
Job Overview
Customer service, CCTV Operator and Call Handler – Nights. Mitie, the UK's leading facilities management and professional services company, is expanding our M&S Security Operations Centre and is hiring for permanent positions. No prior experience required as full on-the-job training will be provided, including a fully funded CCTV SIA licence. Ideal candidates are excellent communicators with a strong telephone manner and basic computer knowledge.
Salary: £34,721 per annum
Location: 650 Pavilion Drive, Northampton
Shift pattern: Nights – 4 on, 4 off (12‑hour shifts)
Main Duties
- Using CCTV to identify criminal behaviour occurring in M&S Stores
- Supporting M&S store colleagues on the phone
- Entering security and crime incident data into a central database
- Providing a high level of customer service to our client
- Completing retrospective reviews of incidents that have occurred in stores
Requirements
- Excellent communication and customer service skills
- Ability to multi-task and prioritise daily workload
- Committed and motivated
- Experience working as part of a team
- Reliable, trustworthy and enthusiastic
Benefits
- Very attractive retail discount
- Overtime opportunities
- Training, career development & progression
- Access to online GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
- Virtual GP service for you and household members
- Salary Finance scheme with partial salary advance and competitive loans
- Flexible lifestyle benefits platform – choice of up to five extra days holiday, critical illness insurance, dental treatment, technology products, etc.
- High‑street discounts via MiDeals platform, cycle‑to‑work scheme, up to four times salary life cover, enhanced pension contributions, save‑as‑you‑earn scheme, Mitie Matching Share Plan
- Mitie Stars recognition – monthly cash prizes with a chance of £10,000 prize at year-end
Diversity & Inclusion
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition such as dyslexia, anxiety, autism, a mobility condition or hearing loss and need reasonable adjustments during the recruitment process, please let us know by emailing at [email]
CCTV Operator / Customer Services (Nights) in Northampton employer: Mitie Cleaning & Hygiene Services
Mitie Cleaning & Hygiene Services is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. Located in Dalkeith, this role as a Licensed Security Officer not only provides competitive benefits such as life cover and dental insurance but also fosters personal and professional growth through various opportunities. Join us to be part of a team that values proactive protection and compliance while enjoying unique perks like discounts through MiDeals.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CCTV Operator / Customer Services (Nights) in Northampton
✨Tip Number 1
Familiarise yourself with CCTV operations and customer service principles. Understanding the basics of how CCTV systems work and the importance of customer service in security roles will give you a solid foundation to discuss during your interview.
✨Tip Number 2
Practice your communication skills. Since this role requires excellent communication, consider role-playing scenarios where you handle customer inquiries or report incidents. This will help you feel more confident when interacting with potential employers.
✨Tip Number 3
Research Mitie Cleaning & Hygiene Services. Knowing about the company’s values, mission, and recent developments can help you tailor your conversation and show genuine interest during the interview process.
✨Tip Number 4
Be prepared to discuss your ability to work night shifts. Since this position involves working nights, think about how you manage your time and energy during late hours, and be ready to share your strategies with the interviewer.
We think you need these skills to ace CCTV Operator / Customer Services (Nights) in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant skills such as communication, customer service, and any experience with CCTV or security. Use keywords from the job description to show you meet their requirements.
Craft a Strong Cover Letter:Write a cover letter that explains why you're interested in the CCTV Operator / Customer Services role. Mention your ability to work nights, your enthusiasm for customer service, and your willingness to learn.
Showcase Relevant Skills:In your application, emphasise your excellent communication skills and ability to multitask. Provide examples of how you've successfully handled customer interactions or worked as part of a team.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Showcase Your Communication Skills
As a CCTV Operator and Customer Service representative, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Practice common interview questions and consider how you can convey your thoughts succinctly.
✨Familiarise Yourself with CCTV Operations
Even though no prior experience is required, having a basic understanding of CCTV operations can set you apart. Research how CCTV systems work and the role they play in security. This knowledge will show your enthusiasm for the position and your willingness to learn.
✨Emphasise Teamwork and Reliability
The job requires working as part of a team, so be ready to discuss your experiences in collaborative environments. Highlight instances where you’ve demonstrated reliability and trustworthiness, as these traits are crucial for the role.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
