At a Glance
- Tasks: Manage unbilled tasks, prepare applications for client invoicing, and resolve billing queries.
- Company: Mitie is the UK's leading facilities management and professional services company.
- Benefits: Enjoy hybrid working, free on-site parking, and a flexible lifestyle benefits platform.
- Other info: The role is based in Northampton Business Park with a salary of £35k.
- Why this job: Join an exciting 18-month project in a new Unbilled Transformation Team.
- Qualifications: Experience in billing, data reconciliation, and a Lean/Six Sigma mindset are required.
The predicted salary is between 35000 - 35000 £ per year.
Mitie, the UK’s leading facilities management and professional services company, is building a new Unbilled Transformation Team and is looking for a small billing excellence team as soon as possible for an exciting new 18‑month project.
Location: Northampton Business Park, Northampton NN4 7SL
Contract: 18 months FTC £35k
Hours: Hybrid – 3 days a week in Northampton; 2 days WFH
Benefits:
- Hybrid working – 3 days in the office and 2 days working from home
- Friendly and supportive team
- Free on‑site parking
- Virtual GP service for you and household
- Salary Finance scheme for early pay advance and loans
- Flexible lifestyle benefits platform
- Choices – extra days holiday, insurance, technology products
- High street discounts via MiDeals platform
- Cycle‑to‑work scheme, life cover, enhanced pension, save‑as‑you‑earn
- Mitie Matching Share Plan and Mitie Stars rewards
About The Role
Operational responsibilities:
- Work hand‑in‑hand with existing team members to transition unbilled tasks away from incumbent staff
- Manage multiple customers and customer types concurrently
- Ensure completed shifts have the relevant PO/documents and customer authorisations required for billing
- Prepare applications and breakdowns for presentation to client and chase through for timely invoicing
- Reconcile shifts, costs and time on each job against customer requests to ensure prompt closure and billing
- Proactively resolve queries and disputes
Improvement responsibilities:
- Identify and implement fundamental transformation of processes to drive accelerated billing and cash conversion
- Work with group and other customer engagement teams to identify further acceleration opportunities
- Maintain the Unbilled project and improvement trackers, providing status updates and forecasts
- Document new process flows and SOPs to standard to enable transition to the new team
About You:
- Process excellence and improvement driven
- Lean/Six Sigma mindset
- Strong interpersonal and communication skills
- Tenacious, proactively following up on issues
- Deadline driven with ability to manage own time and prioritise workload
- Experience reconciling, billing and working with large data sets
- Strong attention to detail
- Intermediate Microsoft Excel (pivot tables, lookups, macros) desirable
- Data analysis skills desirable
- Team leader/supervisor level experience desirable
- ARIS process framework awareness desirable
EEO Statement: We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make any reasonable adjustments during the recruitment process, please let us know by emailing at.
Billing Excellence Analyst in Northampton employer: Mitie Cleaning & Hygiene Services
Mitie offers a supportive team environment and a range of benefits including a cycle-to-work scheme and enhanced pension. Located in Northampton, the company is focused on transforming billing processes to improve efficiency. Join a dedicated team committed to operational excellence.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
