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- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in retail security with a focus on safety and service.
- Benefits: Enjoy competitive pay, paid breaks, and access to various employee perks.
- Other info: Flexible shifts and great opportunities for career progression await you.
- Why this job: Make a real difference in your community by keeping customers and colleagues safe.
- Qualifications: SIA licence preferred; training may be provided for the right candidate.
The predicted salary is between 30000 - 30000 £ per year.
Mitie is looking for a Retail Security Officer who can deliver exceptional customer service while creating a safe shopping environment, free from the fear of crime for customers and colleagues.
Location & Shifts: North Walsham & surrounding area. Various shifts (to be discussed at interview).
Pay: £14.51 per hour.
Requirements:
- Prefer current SIA licence or SIA Certificates (training may be provided in some circumstances).
- Full 5‑year checkable employment and education history.
Responsibilities:
- Deliver industry‑leading customer service.
- Deter violence and public order offences.
- Conduct patrols of the store.
- Utilise CCTV systems to support the reduction of crime and stock loss.
- Liaise with store management teams.
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store.
- Wear Body‑Worn CCTV to support the reduction of crime and increase colleague and customer safety.
Benefits:
- Contracted hours.
- Annual leave entitlement.
- Pension and life insurance schemes.
- Free uniform supplied.
- SIA re‑licencing programme.
- Comprehensive induction and training programme.
- Access to Mitie employee benefits including financial services, retail discounts, reward schemes and online GP services.
- Apprenticeship schemes.
- Progression and development opportunities.
- All breaks are paid.
Retail Security Officer in North Walsham employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer in North Walsham
✨Tip Number 1
Get to know the company! Research Mitie and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Retail Security Officer, you'll need to deliver top-notch service. Role-play scenarios with friends or family to get comfortable handling various situations that may arise in-store.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the Retail Security Officer position with Mitie.
We think you need these skills to ace Retail Security Officer in North Walsham
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in delivering top-notch customer service. We want to see how you can create a safe and welcoming environment for customers and colleagues alike!
Be Clear About Your Qualifications: If you've got an SIA licence or relevant certificates, shout about it! If not, don’t worry too much – just mention your willingness to undergo training. We’re all about supporting your growth here at StudySmarter.
Tailor Your Application: Take a moment to read through the job description and align your skills and experiences with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Make sure you understand the role of a Retail Security Officer inside out. Familiarise yourself with the responsibilities listed in the job description, like conducting patrols and liaising with store management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since delivering exceptional customer service is key for this role, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you can create a safe and welcoming environment while deterring crime.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with a potential theft or managing a conflict. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure.
✨Dress the Part
Even though the job involves wearing a uniform, it's important to make a good first impression at the interview. Dress smartly and professionally to show that you take the opportunity seriously. It reflects your respect for the company and the role you're applying for.