At a Glance
- Tasks: Lead engineering teams, manage projects, and ensure top-notch service delivery.
- Company: Join Mitie, a leading facilities management company with a diverse workforce.
- Benefits: Enjoy flexible benefits, financial wellbeing support, and high street discounts.
- Other info: Inclusive recruitment process with opportunities for training and development.
- Why this job: Make a real impact in thriving communities while advancing your career.
- Qualifications: Proven leadership skills and technical knowledge in security and fire products.
The predicted salary is between 50000 - 65000 £ per year.
Better places, thriving communities.
Responsibilities
- To ensure performance and service is in line with compliance and monthly schedules.
- Respond to customer needs, complaints, and concerns with a sense of urgency as and when required.
- Complete tool box talks with direct reports providing clear records of completion to the compliance team.
- Be available for site surveys and installation handovers as directed by your RSM.
- Organise and maintain and communicate an effective call out rota for the area.
- Responsible for minor works delivery within area through dedicated minor works resource.
- Deputise for your Regional Service Manager as and when required during periods of sickness and holidays.
- To assist the Regional Service Manager in management of engineering team.
- Support engineers in stock control and further action management.
- To attend and assist with troublesome sites and complaints.
- Technically support DRS and Sales Team with quotations.
- Initial planning of ppm on large/ complex sites – meeting with customers in support of key sites in region.
- To assist in delivery of small bespoke projects and ensure on time delivery.
- Ensuring right behaviour is demonstrated across the team (customer portals, Timesheets, Lightfoot, Tools, PPE).
- Utilise all customer portals as directed by your RSM and fully in accordance with the customer requirements stipulated in your engineer's instructions.
- Take ownership of all customers in relation to all aspects of service delivery.
- Be available to work overtime and weekends when required subject to reasonable notice.
Person Specification
- Personality – Energy, calm under pressure, enthusiastic.
- Effective line management skills.
- Experience of working in a challenging/ fast paced environment.
- Technically proficient in most types of the security and fire products.
- Professional, Assertive and positive flexible approach.
- Willing to learn.
- Team player.
- Industry knowledge.
Recruitment and Benefits
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Benjamin Webber at benjamin.webber@mitie.com.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
Apply Now
Lead Engineer in Newcastle upon Tyne employer: Mitie Cleaning & Hygiene Services
At Mitie, we pride ourselves on being an excellent employer, offering a vibrant work culture that prioritises employee wellbeing and growth. With benefits like flexible lifestyle options, access to a virtual GP, and a commitment to career development through diverse training resources, we ensure our team members thrive both personally and professionally. Join us in making a meaningful impact within the community while enjoying recognition for your hard work and the opportunity to progress your career in a supportive environment.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lead Engineer in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into what makes the company tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in the past. This is especially important for a Lead Engineer role where quick thinking and technical prowess are key.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Lead Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lead Engineer role. Highlight your experience in managing teams and handling customer complaints, as these are key aspects of the job. We want to see how your skills align with our needs!
Showcase Your Technical Skills:Since this role requires technical proficiency in security and fire products, don’t shy away from showcasing your relevant experience. We love seeing candidates who can demonstrate their knowledge and expertise in this area.
Be Personable:Your personality matters! We’re looking for someone energetic and calm under pressure. Use your application to convey your enthusiasm and team spirit. Let us know how you handle challenges and support your colleagues.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around security and fire products. Be ready to discuss your experience in a fast-paced environment and how you've handled challenges in the past.
✨Show Your Enthusiasm
Bring your energy and enthusiasm to the interview! Companies love candidates who are calm under pressure and show a genuine interest in the role. Share examples of how you've motivated your team or tackled tough situations.
✨Prepare for Scenario Questions
Expect questions about how you'd respond to customer complaints or manage your engineering team. Think of specific examples from your past experiences that demonstrate your effective line management skills and problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, have some thoughtful questions ready. Inquire about the team dynamics, the company's approach to training and development, or how they handle site surveys. This shows you're genuinely interested in the role and the company.
