At a Glance
- Tasks: Be the first point of contact for helpdesk users and log service requests efficiently.
- Company: Join Mitie, a leading facilities management company with a supportive culture.
- Benefits: Enjoy flexible benefits, high street discounts, and access to a virtual GP.
- Other info: Great career progression opportunities and a chance to earn rewards through Mitie Stars.
- Why this job: Develop your customer service skills while making a real impact in a thriving community.
- Qualifications: Previous helpdesk or customer service experience and strong communication skills.
The predicted salary is between 33750 - 41250 £ per year.
Better places, thriving communities.
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Facilities Helpdesk Operative who will effectively operate the Helpdesk and associated communication systems, delivering a professional, efficient and customer-orientated service whilst logging service requests and communicating requirements to Mitie staff and the Trust.
Role Responsibilities
- Be the first point of telephone contact for Trust Helpdesk users and Mitie employees.
- Answer, log, input and allocate service requests accurately and in a timely manner, directing the appropriate personnel to undertake tasks.
- Monitor and update all service desk requests, taking appropriate action to prevent non-compliant incidents in line with policies and procedures.
- Respond to BMS alarms, report system and equipment faults, and support Major Incident procedures.
- Carry out general administration duties, reception cover and monitor the movement of estates staff during shifts.
Required Qualifications
- Previous helpdesk or customer service experience.
- Excellent customer service skills with a high standard of customer awareness.
- Strong keyboard skills and a confident telephone manner.
- Ability to assess, prioritise and organise workload effectively.
- Able to work independently, as part of a team and under pressure.
What's in it for you?
- Opportunity to work within a professional facilities management environment.
- Develop your customer service, communication and administration skills.
- Join a supportive team committed to delivering excellent service and operational excellence.
There's a place for you at Mitie, join us today! Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Ashish Gautam at ashish.gautam@mitie.com.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?
Facilities Helpdesk Operative in Newcastle upon Tyne employer: Mitie Cleaning & Hygiene Services
Mitie is an excellent employer, offering a dynamic work environment on the Sellafield site where innovation and safety are paramount. Employees benefit from a strong culture of collaboration, ongoing professional development opportunities, and the chance to work on high-impact projects that contribute to asset care excellence. With a commitment to quality outcomes and stakeholder engagement, Mitie fosters a rewarding atmosphere for those looking to make a meaningful impact in their careers.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Helpdesk Operative in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mitie Cleaning & Hygiene Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mitie Cleaning & Hygiene Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Facilities Helpdesk Operative in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mitie Cleaning & Hygiene Services:Your cover letter is your chance to shine! Tell us why you want to work at Mitie Cleaning & Hygiene Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mitie Cleaning & Hygiene Services!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
