At a Glance
- Tasks: Lead integrated facilities services across multiple sites, ensuring high performance and compliance.
- Company: Join Mitie, a leader in creating better places and thriving communities.
- Benefits: Enjoy flexible benefits, financial wellbeing support, and access to discounts.
- Other info: Opportunities for career progression and diverse training resources available.
- Why this job: Make a real impact by leading national operations and inspiring teams.
- Qualifications: Senior-level experience in Integrated Facilities Management and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Better places, thriving communities. Mitie is seeking an experienced and driven Head of Operations to lead delivery across a high-profile national portfolio.
The Role
You will lead the delivery of integrated facilities services across multiple sites, ensuring safe, compliant, and high‑performing operations across both hard and soft service lines.
Key Responsibilities
- Leading national IFM delivery across hard services (M&E, fabric) and soft services (cleaning, catering, workplace services, front‑of‑house)
- Driving consistent performance against KPIs, SLAs, and contractual obligations
- Leading, developing, and inspiring a team of senior operational leaders
- Strengthening client confidence and stakeholder relationships at a senior level
- Identifying opportunities for continuous improvement and service innovation
- Supporting the delivery of the Account Plan and wider strategic objectives
- Ensuring full compliance across HSE, statutory, and contractual requirements
- Leading performance reviews, reporting, and operational governance
What We're Looking For
Experience
- Senior‑level experience in Integrated Facilities Management (IFM)
- Proven track record delivering multi‑site, national portfolios
- Strong experience across both hard and soft FM services
- Experience managing subcontractors, suppliers, and complex delivery models
Leadership
- Experience leading senior managers within multi‑layered teams
- Track record of transformation, stabilisation, or culture change
- Ability to operate as a trusted number two with progression to Account Director
Client Engagement
- Highly credible, confident, and visible with senior stakeholders
- Strong relationship builder with the ability to influence and rebuild trust
- Commercially aware and solutions‑focused
Technical & Operational
- Strong understanding of compliance, H&S, and statutory FM requirements
- Commercially astute, with experience in budgets, reporting, and performance management
Benefits
Our market‑leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme— for example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Equal Employment Opportunity
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Marie Hyde at marie.hyde@mitie.com.
National Director of Integrated FM & Operations employer: Mitie Cleaning & Hygiene Services
Mitie is an exceptional employer that prioritises the well-being and development of its employees, offering a comprehensive benefits package including flexible lifestyle options, financial wellbeing assistance, and opportunities for career progression. With a strong focus on fostering a supportive work culture, Mitie encourages innovation and continuous improvement while recognising hard work through initiatives like Mitie Stars. Join us in making better places and thriving communities as you lead integrated facilities management across a high-profile national portfolio.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land National Director of Integrated FM & Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent projects, and challenges they face. This will help you tailor your responses and show that you're genuinely interested in Mitie.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've led teams, managed complex projects, and driven performance. Highlighting your experience in integrated facilities management will set you apart.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Mitie team and contributing to better places and thriving communities.
We think you need these skills to ace National Director of Integrated FM & Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of National Director of Integrated FM & Operations. Highlight your experience in both hard and soft services, and don’t forget to showcase your leadership skills and any successful projects you've led.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific achievements that align with the key responsibilities outlined in the job description, and show us your passion for integrated facilities management.
Showcase Your Leadership Style:In your application, give us a glimpse of your leadership style. Share examples of how you've inspired teams and driven performance in previous roles. We want to see how you can lead our senior operational leaders to success!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the recruitment journey.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your IFM Inside Out
Make sure you brush up on your Integrated Facilities Management knowledge. Understand the nuances of both hard and soft services, as well as compliance and H&S requirements. This will help you speak confidently about how you can lead operations effectively.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading senior managers and transforming teams. Think about specific situations where you've inspired change or improved performance, as this will resonate with the interviewers looking for a strong leader.
✨Build Rapport with Stakeholders
Since client engagement is key, practice how you would approach building relationships with senior stakeholders. Be ready to discuss your strategies for rebuilding trust and influencing decisions, as this will demonstrate your commercial awareness and relationship-building skills.
✨Prepare for Performance Metrics Discussion
Familiarise yourself with KPIs and SLAs relevant to the role. Be prepared to discuss how you've driven performance against these metrics in previous roles, as this will show your understanding of operational governance and your ability to deliver results.
