At a Glance
- Tasks: Lead and train security teams while ensuring top-notch service delivery.
- Company: Join Mitie, the UK's leading facilities management company with a diverse client base.
- Benefits: Enjoy flexible benefits, discounts, and a virtual GP for your health needs.
- Other info: Opportunities for career progression and recognition through Mitie Stars awards.
- Why this job: Make a real impact through training and development in a supportive environment.
- Qualifications: Strong communication skills and a willingness to learn; management apprenticeship preferred.
The predicted salary is between 36000 - 60000 £ per year.
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- Contribute to the success of the contract through the effective training and continuous on-going colleague development along with supporting the clients security and safety strategy.
- Effectively support the Operations Manager in managing performance, ensuring that all security officers are trained to the highest standard in line with SLAs & KPIs
- Deputise during times of unplanned absence of the Operations Manager until a buddy Operations Manager can take over.
- Responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with SLA\'s & KPI\'s
- To maintain and promote the Mitie brand and reputation by providing an industry leading security provision.
- Support the customer and be responsible for the accuracy and timely reporting of crime and crime related tasks/activities through effective training of the officer population.
To deliver results that meet or exceeds the budget and service delivery requirements through full responsibility and accountability including but not limited to;
- To work within customer retail stores, delivering Mitie company inductions and comprehensive training for all newly appointed security officers from induction to probation sign off
- Delivery of all corporate training to the required standard for all officers in your area of responsibility
- Responsible for completing officer evaluations in line with contractual KPIs
- Support the security officer population in the contract through great training and coaching
- Support the officer population in delivering great uniform standards through effective coaching as part of the evaluation process
- Responsible for the delivery of all focus topics and any ad hoc training as identified by the business
- Deliver ongoing training, support and guidance to all officers including any ad hoc training as required by the business
- Supporting the delivery of SIA CCTV training to ensure all podium stores security officers are qualified to use the podium
- Delivery and implementation of performance management/PIP/development plans to officers where required for opportunities in relation to officer standards (uniform, time keeping, task completion failure to follow training delivered)
- Ensuring behaviours and situations that endanger the Health & Safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies
- Supports the Operations Manager with initial investigation(s) for Customer complaints, QHSE incidents and any other investigations as and when required
- Supports with the delivery, maintenance and update(s) of Assignment Instructions & Risk Assessments
- Engaging with store management to ensure when in store to build a great working relationship with the client
- Ensuring adherence to uniform standards
- Maintain open communication channels, recognise achievements and actively contribute to talent mapping projects
Job Objectives And Responsibilities
- Contribute to the success of the contract through the effective training and continuous on-going colleague development along with supporting the clients security and safety strategy.
- Effectively support the Operations Manager in managing performance, ensuring that all security officers are trained to the highest standard in line with SLAs & KPIs
- Deputise during times of unplanned absence of the Operations Manager until a buddy Operations Manager can take over.
- Responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with SLA\'s & KPI\'s
- To maintain and promote the Mitie brand and reputation by providing an industry leading security provision.
- Support the customer and be responsible for the accuracy and timely reporting of crime and crime related tasks/activities through effective training of the officer population.
To deliver results that meet or exceeds the budget and service delivery requirements through full responsibility and accountability including but not limited to;
- To work within customer retail stores, delivering Mitie company inductions and comprehensive training for all newly appointed security officers from induction to probation sign off
- Delivery of all corporate training to the required standard for all officers in your area of responsibility
- Responsible for completing officer evaluations in line with contractual KPIs
- Support the security officer population in the contract through great training and coaching
- Support the officer population in delivering great uniform standards through effective coaching as part of the evaluation process
- Responsible for the delivery of all focus topics and any ad hoc training as identified by the business
- Deliver ongoing training, support and guidance to all officers including any ad hoc training as required by the business
- Supporting the delivery of SIA CCTV training to ensure all podium stores security officers are qualified to use the podium
- Delivery and implementation of performance management/PIP/development plans to officers where required for opportunities in relation to officer standards (uniform, time keeping, task completion failure to follow training delivered)
- Ensuring behaviours and situations that endanger the Health & Safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies
- Supports the Operations Manager with initial investigation(s) for Customer complaints, QHSE incidents and any other investigations as and when required
- Supports with the delivery, maintenance and update(s) of Assignment Instructions & Risk Assessments
- Engaging with store management to ensure when in store to build a great working relationship with the client
- Ensuring adherence to uniform standards
- Maintain open communication channels, recognise achievements and actively contribute to talent mapping projects
- Excellent organisational and time management skills
- Confident and professional working approach and appearance
- Strong customer service, client focused attitude with the ability to build good working relationships
- Exceptional verbal and written communication skills
- Ability to work individually and as part of a team
- Resilient and tenacious with a ‘can do\' approach
- Flexible and adaptable
- Literate, numerate and IT skills to medium level user
- Be willing to work towards, if not already held, a management apprenticeship as is deemed appropriate for personnel development
- Full valid UK driving licence
- Valid SIA guarding licence
- Follow Group and company policies and procedures at all times
- Report immediately any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
- Use all work equipment and personal PPE properly and in accordance with training
- Report immediately any issues or training needs to your Line manager
- Ensure compliance with Mitie\'s information security procedures in all activities
- Proactively identify and report security risks to your manager
- Report actual and suspected security incidents
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
- Apply Now
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#J-18808-LjbffrMobile Team Leader in Northampton employer: Mitie Cleaning & Hygiene Services
Mitie Cleaning & Hygiene Services is an exceptional employer that prioritises the growth and development of its employees, offering comprehensive training and support to ensure all team members excel in their roles. With a strong commitment to employee wellbeing, Mitie provides a flexible benefits scheme, access to high street discounts, and opportunities for career progression within a diverse and inclusive work culture. Located in Rugby, the company fosters a collaborative environment where every individual is valued, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Team Leader in Northampton
✨Tip Number 1
Familiarise yourself with Mitie's values and mission. Understanding their commitment to security and customer service will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to discuss specific examples of how you've successfully trained and developed team members, as this is a key responsibility for the Mobile Team Leader position.
✨Tip Number 3
Network with current or former employees of Mitie. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 4
Prepare to discuss your approach to performance management and training delivery. Being able to articulate your strategies for ensuring compliance with SLAs and KPIs will demonstrate your readiness for the role.
We think you need these skills to ace Mobile Team Leader in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Mobile Team Leader role. Focus on your training and leadership abilities, as well as any experience in security or facilities management.
Craft a Strong Cover Letter:Write a cover letter that specifically addresses how your background and skills make you a great fit for the position. Mention your understanding of SLAs and KPIs, and how you can contribute to the success of the contract.
Highlight Relevant Qualifications:If you have a valid SIA guarding licence or are working towards a management apprenticeship, be sure to mention this prominently. These qualifications are crucial for the role and will set you apart from other candidates.
Showcase Communication Skills:Since the role requires exceptional verbal and written communication skills, provide examples in your application of how you've successfully communicated with teams or clients in previous roles.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Mobile Team Leader. Be prepared to discuss how your experience aligns with their needs, especially in training and managing security officers.
✨Showcase Your Leadership Skills
As a Mobile Team Leader, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, managed performance, or delivered training effectively.
✨Emphasise Communication Skills
Exceptional verbal and written communication skills are crucial for this role. Be ready to discuss how you've built relationships with clients and colleagues in previous positions, and how you plan to maintain open communication channels.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think of situations where you've had to handle complaints, manage conflicts, or ensure compliance with safety standards, and be ready to share those experiences.
