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- Tasks: Lead and train security teams while ensuring top-notch service delivery.
- Company: Join Mitie, a leading facilities management company with a global presence.
- Benefits: Enjoy flexible benefits, discounts, and a virtual GP for your health needs.
- Why this job: Make a real impact through training and development in a supportive environment.
- Qualifications: Strong communication skills and a willingness to learn are essential.
- Other info: Opportunities for career progression and recognition through Mitie Stars.
The predicted salary is between 30000 - 42000 £ per year.
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- Contribute to the success of the contract through the effective training and continuous on-going colleague development along with supporting the clients security and safety strategy.
- Effectively support the Operations Manager in managing performance, ensuring that all security officers are trained to the highest standard in line with SLAs & KPIs
- Deputise during times of unplanned absence of the Operations Manager until a buddy Operations Manager can take over.
- Responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with SLA\’s & KPI\’s
- To maintain and promote the Mitie brand and reputation by providing an industry leading security provision.
- Support the customer and be responsible for the accuracy and timely reporting of crime and crime related tasks/activities through effective training of the officer population.
Main duties
To deliver results that meet or exceeds the budget and service delivery requirements through full responsibility and accountability including but not limited to;
- To work within customer retail stores, delivering Mitie company inductions and comprehensive training for all newly appointed security officers from induction to probation sign off
- Delivery of all corporate training to the required standard for all officers in your area of responsibility
- Responsible for completing officer evaluations in line with contractual KPIs
- Support the security officer population in the contract through great training and coaching
- Support the officer population in delivering great uniform standards through effective coaching as part of the evaluation process
- Responsible for the delivery of all focus topics and any ad hoc training as identified by the business
- Deliver ongoing training, support and guidance to all officers including any ad hoc training as required by the business
- Supporting the delivery of SIA CCTV training to ensure all podium stores security officers are qualified to use the podium
- Delivery and implementation of performance management/PIP/development plans to officers where required for opportunities in relation to officer standards (uniform, time keeping, task completion failure to follow training delivered)
- Ensuring behaviours and situations that endanger the Health & Safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies
- Supports the Operations Manager with initial investigation(s) for Customer complaints, QHSE incidents and any other investigations as and when required
- Supports with the delivery, maintenance and update(s) of Assignment Instructions & Risk Assessments
- Engaging with store management to ensure when in store to build a great working relationship with the client
- Ensuring adherence to uniform standards
- Maintain open communication channels, recognise achievements and actively contribute to talent mapping projects
Better places, thriving communities.
Job Objectives And Responsibilities
- Contribute to the success of the contract through the effective training and continuous on-going colleague development along with supporting the clients security and safety strategy.
- Effectively support the Operations Manager in managing performance, ensuring that all security officers are trained to the highest standard in line with SLAs & KPIs
- Deputise during times of unplanned absence of the Operations Manager until a buddy Operations Manager can take over.
- Responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with SLA\’s & KPI\’s
- To maintain and promote the Mitie brand and reputation by providing an industry leading security provision.
- Support the customer and be responsible for the accuracy and timely reporting of crime and crime related tasks/activities through effective training of the officer population.
Main duties
To deliver results that meet or exceeds the budget and service delivery requirements through full responsibility and accountability including but not limited to;
- To work within customer retail stores, delivering Mitie company inductions and comprehensive training for all newly appointed security officers from induction to probation sign off
- Delivery of all corporate training to the required standard for all officers in your area of responsibility
- Responsible for completing officer evaluations in line with contractual KPIs
- Support the security officer population in the contract through great training and coaching
- Support the officer population in delivering great uniform standards through effective coaching as part of the evaluation process
- Responsible for the delivery of all focus topics and any ad hoc training as identified by the business
- Deliver ongoing training, support and guidance to all officers including any ad hoc training as required by the business
- Supporting the delivery of SIA CCTV training to ensure all podium stores security officers are qualified to use the podium
- Delivery and implementation of performance management/PIP/development plans to officers where required for opportunities in relation to officer standards (uniform, time keeping, task completion failure to follow training delivered)
- Ensuring behaviours and situations that endanger the Health & Safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies
- Supports the Operations Manager with initial investigation(s) for Customer complaints, QHSE incidents and any other investigations as and when required
- Supports with the delivery, maintenance and update(s) of Assignment Instructions & Risk Assessments
- Engaging with store management to ensure when in store to build a great working relationship with the client
- Ensuring adherence to uniform standards
- Maintain open communication channels, recognise achievements and actively contribute to talent mapping projects
Personal Specification
- Excellent organisational and time management skills
- Confident and professional working approach and appearance
- Strong customer service, client focused attitude with the ability to build good working relationships
- Exceptional verbal and written communication skills
- Ability to work individually and as part of a team
- Resilient and tenacious with a ‘can do\’ approach
- Flexible and adaptable
- Literate, numerate and IT skills to medium level user
- Be willing to work towards, if not already held, a management apprenticeship as is deemed appropriate for personnel development
- Full valid UK driving licence
- Valid SIA guarding licence
Health And Safety Responsibilities
- Follow Group and company policies and procedures at all times
- Report immediately any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
- Use all work equipment and personal PPE properly and in accordance with training
- Report immediately any issues or training needs to your Line manager
Information Security
- Ensure compliance with Mitie\’s information security procedures in all activities
- Proactively identify and report security risks to your manager
- Report actual and suspected security incidents
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 – giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
- Apply Now
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Mobile Team Leader employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Team Leader
✨Tip Number 1
Familiarise yourself with Mitie's values and mission. Understanding the company's culture will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to discuss specific examples of how you've successfully trained and developed team members, as this is crucial for the Mobile Team Leader position.
✨Tip Number 3
Network with current or former employees of Mitie. Engaging with them can provide valuable insights into the company and the role, and may even lead to a referral, increasing your chances of landing an interview.
✨Tip Number 4
Prepare for situational questions related to performance management and training delivery. Think of scenarios where you've had to manage underperformance or implement training programmes, as these are key aspects of the job.
We think you need these skills to ace Mobile Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training and development, as well as any leadership roles you've held. Emphasise your ability to manage performance and ensure compliance with SLAs and KPIs.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Mobile Team Leader role at Mitie. Discuss how your skills align with their objectives, particularly in training security officers and maintaining high standards.
Showcase Communication Skills: Given the importance of communication in this role, provide examples in your application that demonstrate your exceptional verbal and written communication skills. Highlight experiences where you successfully built relationships with clients or team members.
Highlight Health & Safety Awareness: Mention any relevant experience or training related to health and safety protocols. This is crucial for the role, so be sure to illustrate your understanding and commitment to maintaining a safe working environment.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Showcase Your Leadership Skills
As a Mobile Team Leader, you'll be responsible for training and developing your team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past.
✨Understand the Company Values
Familiarise yourself with Mitie's brand and reputation. Highlight how your personal values align with theirs, especially regarding customer service and safety standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of examples where you've had to handle difficult situations or complaints, and how you ensured compliance with SLAs and KPIs.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Be ready to explain how you maintain open communication channels with your team and clients, and provide examples of how you've built strong working relationships.