At a Glance
- Tasks: Coordinate facilities services, ensuring customer needs are met and tasks are completed efficiently.
- Company: Join Mitie, the UK's leading facilities management company with a diverse range of clients.
- Benefits: Enjoy flexible benefits, high street discounts, and a cycle-to-work scheme.
- Other info: Opportunities for career progression and training available.
- Why this job: Be part of a supportive team, gain valuable experience, and contribute to thriving communities.
- Qualifications: Previous experience in customer service and facilities management is essential.
The predicted salary is between 20000 - 30000 £ per year.
40 hrs Mon - Fri
starting from £25,000
Holidays 25 days + BH
Job Details
- Facilitate the delivery of all FM related services at key sites in Derby, whilst ensuring customer requirements are met and their needs are anticipated at all times, to be proactive in delivery
- Engage with all MITIE partners so as to ensure a collaborative and efficient approach and a swift response to all service requests. This will require continual communication with the FM Helpdesk and service managers/supervisors in addition to keeping the customer up to date at all times
- Full responsibility for regularly updating Network Rail colleagues, face to face, on progress of tasks being carried out which have been reported by them and seeking their comments and feedback as and when appropriate proactive ‘visual maintenance\' of communal floor areas, including hubs, staircases, coffee points and copy areas, engaging with the relevant members of the FM team as appropriate and making sure milk is distributed equally and orders amended as site require.
- Take full ownership of all aspects of meeting rooms including housekeeping, AV equipment and fabric and environment
- Weekly Stationery orders for sites
- Responsible for assisting with the updating of CAFM on the progress of logged jobs
- Report issues through the Helpdesk as and when they occur, ensuring that all service requests reported are monitored and completed satisfactorily within your area and within the agreed SLA\'s
- To work alongside the Customer in a consultative manner offering support and guidance on areas of practical Quality, Health,Safety and Environmental.
- To take a hands on approach with the mailroom activity ensuring all processes and procedures are followed correctly, mail is taken to recipient and signed for to ensure a trace is in place should it be needed.
- To assist with the responsiblity for all compliance documentation assisting to ensure all documentation is regularly updated and maintained. Knowledge of PPMS and Reactive tasks to be able to assist Senior Workplace Coordinator.
- Understand all building log books, service lines and keep all H&S notice boards up to date.
- To assist the Workplace Manager as and when required where there is no Senior Workplace Co-ordinator in place
- Adhere to Quality, Safety, Health and Environmental policies and procedures on site and to MITIE\'s policies and procedures.
- To be flexible in approach to work patterns and systems to maintain the standards required
- Adhere to any reasonable management requests from line managers or client contact
- Be prepared to cover for the Senior Workplace Coordinator
- Cover Reception where needed
- Must have previous experience in multi occupancy and large scale account. customer service and IFM service delivery, helpdesk processes, workflows with knowledge of HR and QHS&E procedures and legislation
- Clear, confident communication skills with the ability to communicate effectively with a wide range of people both written and verbal.
- Team player with an enthusiastic attitude
- Pro-active approach
- Self-motivated and creative
- Analytical thinker with demonstrable problem solving skills.
- Good relationship and stakeholder management
- Ability to manage and prioritise workload effectively
- Clear, confident communication skills
- Customer Service orientated
- Good time keeping
- Observe the dress code at all times – full uniform, clean and tidy hair, nails with conservative make-up and jewellery where appropriate. Due to Health and Safety issues no facial piercings with the exception of religious beliefs
- Hold a valid driving licence.
- Computer literate
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Ashish Gautam at ashish.gautam@mitie.com.
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
- Apply Now
Why not share your experience with others about life at Mitie? #J-18808-Ljbffr
Mobile Facilities Coordinator in Derby employer: Mitie Cleaning & Hygiene Services
At Mitie, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. As a Mobile Facilities Coordinator in Derby, you'll enjoy a competitive salary starting from £25,000, generous holiday allowances, and access to a range of flexible benefits tailored to your lifestyle. With a strong focus on career progression and a commitment to inclusivity, we empower our employees to thrive in their roles while making a meaningful impact in the communities we serve.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Facilities Coordinator in Derby
✨Tip Number 1
Familiarise yourself with the specific facilities management services that MITIE provides. Understanding their approach to customer service and how they engage with clients will help you demonstrate your alignment with their values during any discussions.
✨Tip Number 2
Network with current or former employees of MITIE, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Mobile Facilities Coordinator position.
✨Tip Number 3
Prepare to showcase your problem-solving skills and proactive approach. Think of examples from your past experiences where you successfully managed multiple tasks or resolved issues efficiently, as these are key traits for the role.
✨Tip Number 4
Be ready to discuss your communication style and how you build relationships with stakeholders. Since the role involves regular updates and collaboration, demonstrating your ability to engage effectively with various teams will set you apart.
We think you need these skills to ace Mobile Facilities Coordinator in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in facilities management, customer service, and any specific skills mentioned in the job description. Use keywords from the job posting to demonstrate your fit for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experience aligns with the responsibilities of the Mobile Facilities Coordinator position.
Highlight Communication Skills:Since clear communication is essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with diverse stakeholders, both verbally and in writing.
Showcase Problem-Solving Abilities:Include instances where you've successfully resolved issues or improved processes in previous roles. This will illustrate your analytical thinking and proactive approach, which are key for the Mobile Facilities Coordinator position.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Showcase Your Customer Service Skills
As a Mobile Facilities Coordinator, you'll be interacting with various stakeholders. Be prepared to share examples of how you've successfully managed customer relationships and resolved issues in the past.
✨Demonstrate Proactivity
The role requires a proactive approach to service delivery. Highlight instances where you've anticipated needs or taken initiative to improve processes, showing that you can think ahead and act accordingly.
✨Communicate Clearly and Confidently
Effective communication is key in this position. Practice articulating your thoughts clearly, both verbally and in writing, as you'll need to keep customers and team members updated regularly.
✨Familiarise Yourself with Health and Safety Protocols
Understanding Quality, Health, Safety, and Environmental policies is crucial. Brush up on relevant legislation and be ready to discuss how you've adhered to these standards in previous roles.
