At a Glance
- Tasks: Schedule and dispatch engineers for minor works and maintenance, ensuring customer satisfaction.
- Company: Join Mitie Fire and Security, a leader in the industry with a focus on teamwork.
- Benefits: Enjoy competitive pay, flexible working hours, and opportunities for personal growth.
- Other info: Inclusive recruitment process; we welcome applicants from all backgrounds.
- Why this job: Be part of a dynamic team that values your input and helps you grow.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
Job Purpose
To efficiently and profitably schedule and dispatch Minor Works Engineers on behalf of Mitie Fire and Security in order to complete minor works and, on occasion, corrective and preventative maintenance visits in line with customer requirements and industry standards. The role requires excellent customer service skills, meticulous attention to detail and the ability to work well under pressure. A proactive approach and strong interpersonal interaction with all departments is essential to support the Customer Charter.
Key Responsibilities
- Work closely with the manager and support National Account Managers to meet customer expectations.
- Attend ad‑hoc meetings with key clients to enhance internal and external working relationships.
- Complete the Regional Schedulers checklist daily, maintaining an audit trail and reporting to the DRS/Scheduling Supervisor.
- Proactively monitor engineers’ activity, ensuring early dispatch, attendance at first job and completion throughout the day.
- Build and maintain strong relationships with engineers, stores and RSM to ensure all FA calls are actioned.
- Add clear notes to Cash outlining what happens next and when.
- Update client portals and helpdesks in line with account instructions.
- Answer all customer calls within three rings.
- Retrieve and process all phone and email messages within SLA.
- Understand geographical regions and engineer coverage.
- Schedule all work within the designated area using Scheduler+ software, ensuring SLA compliance.
- Book works with sites in accordance with customer and site requirements.
- Process orders to ensure work is carried out on time for invoicing.
- Manage workload proactively.
- Ensure the area is clear of jobs at shift end by contacting engineers and allocating remaining jobs for future attendance.
- Communicate effectively with internal and external customers.
What We're Looking For
- Self‑motivated personality with energy, drive and enthusiasm.
- Clear communicator with a good telephone manner towards colleagues and customers.
- Ability to work in a team and on own initiative.
- Ability to follow processes with strong attention to detail.
- Respectful attitude towards customers, colleagues, managers and directors.
- Excellent time‑management and communication skills.
- Ability to handle multiple priorities with a structured approach.
Inclusive Recruitment Statement
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make reasonable adjustments, do anything differently during the recruitment process, please let us know.
Minor Works Scheduler employer: Mitie Cleaning & Hygiene Services
Mitie Fire and Security is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where teamwork and proactive communication are highly valued. With a commitment to customer service excellence and a focus on inclusivity, employees can thrive in a supportive environment while enjoying the benefits of working in a role that directly impacts client satisfaction and operational efficiency.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Minor Works Scheduler
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Mitie Fire and Security. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and attention to detail, as these are key for the Minor Works Scheduler role.
✨Tip Number 3
Be proactive during the interview! Ask insightful questions about the scheduling processes and how the team collaborates. This shows your enthusiasm and helps you stand out as someone who’s ready to jump in and contribute.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Minor Works Scheduler
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills match the job description. We want to see how you can bring your unique flair to the Minor Works Scheduler role!
Show Off Your Customer Service Skills:Since this role is all about excellent customer service, don’t forget to include examples of how you've gone above and beyond for customers in the past. We love a proactive approach!
Be Detail-Oriented:Attention to detail is key for this position. When writing your application, double-check for any typos or errors. We appreciate a meticulous approach, just like we do in our scheduling!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for a Minor Works Scheduler. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role requires excellent customer service skills, prepare examples from your past experiences where you’ve successfully handled customer interactions. Highlight your ability to communicate clearly and effectively, especially over the phone, as this is crucial for the position.
✨Demonstrate Attention to Detail
Attention to detail is key in scheduling and dispatching. Bring examples of how you've managed tasks that required meticulous attention in previous roles. You could even mention specific tools or processes you used to ensure accuracy in your work.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Think about times when you had to manage multiple priorities or resolve conflicts, and be ready to discuss these situations in detail during the interview.
