Minor Works Coordinator

Are you ready to be part of the market leader in kitchen fire suppression systems? At Marlowe Kitchen Fire Suppression, we excel in designing, installing, and maintaining top‑notch systems for a wide range of clients across the UK, including hotels, restaurants, schools and hospitals. In this role, you will be responsible for planning, coordinating, and overseeing small‑scale installation and maintenance projects, ensuring they are delivered efficiently, safely and to the highest standard.

Key Responsibilities

• Coordinate and schedule planned maintenance activities, including preparing monthly job allocations and setting up new contracts and sites.
• Support the planning and organisation of engineer workloads, ensuring efficient deployment and adherence to service timelines.
• Liaise with clients, engineers and internal teams to ensure all works are delivered within agreed timescales and service levels.
• Arrange site access, obtain relevant permissions, and coordinate service visits in line with customer requirements.
• Maintain accurate records through consistent data entry on CRM systems and customer portals.
• Raise supplier purchase orders and manage associated administrative processes.
• Prepare and issue RAMS (Risk Assessments and Method Statements) and permits where required.
• Monitor and review engineer stock allocations for scheduled and remedial works, handle incoming calls and respond to customer queries professionally and timely.
• Produce weekly reports detailing current, completed and outstanding workloads, as well as customer account updates.
• Generate and issue invoices for completed maintenance and remedial works.
• Distribute completion documentation to customers following job finalisation.
• Provide administrative support across the team and offer cover where required to ensure business continuity.

Person Specification

• Proven experience in a coordination, scheduling or administrative role, ideally within a service, maintenance or engineering environment.
• Strong organisational skills with the ability to manage multiple tasks, priorities and deadlines effectively.
• Experience coordinating workloads or scheduling field‑based engineers or service teams.
• Highly organised, proactive and able to work independently as well as part of a team.
• Strong attention to detail and commitment to maintaining accurate records.
• Ability to work under pressure in a fast‑paced environment while maintaining high standards.
• Flexible and adaptable, with a willingness to support wider team activities when required.
• Professional, reliable and committed to delivering excellent customer service.

Benefits

• Virtual GP on hand for you and members of your household.
• Salary Finance scheme giving access to 50% of earned pay before payday for a small fee, and competitive loans.
• Flexible lifestyle benefits platform, Choices – purchase up to five extra holiday days, critical‑illness insurance, dental treatment, technology products at an affordable cost.
• High‑street discounts through MiDeals, cycle‑to‑work scheme, life cover up to four times salary, enhanced pension contributions, save‑as‑you‑earn scheme, Mitie Matching Share Plan.
• Mitie Stars recognition with cash prizes, top prize of £10,000 at year‑end.
• Diverse training and development avenues.