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- Tasks: Lead contract performance management and provide strategic insights for decision-making.
- Company: Join Mitie, a leader in Integrated Facilities Management with a focus on innovation.
- Benefits: Enjoy flexible benefits, financial support, and career development opportunities.
- Other info: Inclusive recruitment process with adjustments available for applicants with disabilities.
- Why this job: Make a real impact by driving performance and building strong relationships with stakeholders.
- Qualifications: Experience in contract performance management and proficiency in Microsoft Office tools.
The predicted salary is between 60000 - 75000 £ per year.
Location: Milton Keynes
Hours: 40 hours a week
At Mitie, we seek a Head of Contract Support who will provide strategic performance insight, assurance and contractual support across a large, complex Integrated Facilities Management (IFM) contract. The role acts as a central point of expertise for data analytics, performance and KPI management, compliance and contract clarification, ensuring senior leaders are supported with clear, accurate and evidence‑based insight to enable effective decision‑making. Reporting directly to the Strategic Client Director, the postholder works closely alongside the Account Directors for IFM, Managed Stations and Security Assurance, operating across all service streams to ensure consistency, governance and alignment.
Responsibilities
- Lead the performance management framework across the contract, ensuring KPIs, SLAs and strategic measures are clearly defined, monitored and reported.
- Analyse trends, identify risks and opportunities, and support the development of performance improvement and recovery plans.
- Produce high‑quality performance packs and insights for governance forums, senior leadership reviews and client meetings.
- Build strong, credible relationships with senior internal stakeholders and client representatives.
Required Qualifications
- Proven experience in contract performance management, analytics, assurance or governance.
- High level of commercial and contractual awareness.
- Proficiency in Microsoft Office tools, particularly Excel and PowerPoint.
Benefits
- Access to a virtual GP for you and your household.
- Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
- Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and technology products.
- High street discounts from thousands of retailers, gyms and more through our MiDeals platform.
- Cycle‑to‑work scheme and life cover of up to four times your salary.
- Enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan.
- Recognition through Mitie Stars with cash prizes and a top prize of £10,000.
- Career development and diverse training opportunities.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make any reasonable adjustments during the recruitment process, please let us know by emailing Shradha Singh at shradha.singh@mitie.com.
Head of Contract Support in Milton Keynes employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Contract Support in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and goals. We want you to shine!
✨Tip Number 3
Follow up after interviews with a thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re excited to see what you bring to the table!
We think you need these skills to ace Head of Contract Support in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in contract performance management and analytics. We want to see how your skills align with the role of Head of Contract Support, so don’t hold back on showcasing your relevant achievements!
Showcase Your Data Skills: Since this role involves a lot of data analytics, be sure to mention your proficiency in Microsoft Office tools, especially Excel and PowerPoint. We love seeing examples of how you've used these tools to drive performance insights or improve processes.
Highlight Relationship Building: Building strong relationships is key in this role. Share examples of how you've successfully collaborated with senior stakeholders or clients in the past. We’re looking for evidence of your ability to communicate effectively and influence decision-making.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your KPIs
As a Head of Contract Support, you'll be dealing with KPIs and SLAs regularly. Make sure you understand the key performance indicators relevant to the role and come prepared with examples of how you've successfully managed or improved them in the past.
✨Showcase Your Analytical Skills
This role requires a strong focus on data analytics. Be ready to discuss your experience with data analysis tools, particularly Excel. Bring along any relevant reports or insights you've created that demonstrate your ability to analyse trends and identify opportunities.
✨Build Relationships
The job involves working closely with senior stakeholders. Prepare to talk about how you've built strong relationships in previous roles. Think of specific examples where your relationship-building skills led to successful outcomes or improved performance.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think through potential challenges you might face in this role and how you would address them. This will show your strategic thinking and readiness to tackle complex issues.