At a Glance
- Tasks: Provide top-notch customer service while ensuring a safe shopping environment.
- Company: Join Mitie, a leader in retail security with a focus on safety and service.
- Benefits: Enjoy competitive pay, annual leave, pension schemes, and free uniform.
- Other info: Great opportunities for progression and development in a supportive environment.
- Why this job: Make a real difference by protecting customers and creating a welcoming atmosphere.
- Qualifications: SIA licence preferred; training available for the right candidates.
The predicted salary is between 27500 - 30000 € per year.
Pay rate: £13.23 Various shifts – to be discussed at interview.
Mitie is looking for a Retail security officer who can deliver exceptional customer service while creating a safe shopping environment free from the fear of crime for customers and colleagues.
Eligibility and Vetting
- Preferable to hold a current SIA licence or SIA certificates (training can be provided in some circumstances).
- Full 5‑year checkable employment/education history is required; failure to provide may result in offer withdrawal or termination.
Main Duties
- Deliver industry leading customer service.
- Deter violence and public order offences.
- Conduct patrols of the store.
- Utilise CCTV systems to reduce crime and stock loss.
- Liaise with store management teams.
- Liaise with Police and crime partnerships to support crime reduction.
- Wear body‑worn CCTV to enhance safety.
Benefits
- Contracted hours.
- Annual leave entitlement.
- Pension and life insurance schemes.
- Free uniform supplied.
- SIA re‑licencing programme.
- Comprehensive induction and training programme.
- Access to employee benefits platform (financial services, discounts, reward schemes, online GP services).
- Apprenticeship schemes.
- Progression and development opportunities.
- All breaks paid.
Equality, diversity and inclusion
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during the recruitment process, please let us know by emailing us.
Relief Retail Security Officer in Medway employer: Mitie Cleaning & Hygiene Services
Mitie is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where customer service excellence is at the forefront. With comprehensive training programmes, progression opportunities, and a range of benefits including annual leave, pension schemes, and access to financial services, working as a Relief Retail Security Officer provides a meaningful career path in a dynamic retail environment. Located in a vibrant community, Mitie fosters an inclusive atmosphere that values diversity and encourages personal growth.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Relief Retail Security Officer in Medway
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mitie. Understand their values and how they approach customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your skills in delivering exceptional customer service and handling security situations. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! First impressions matter, especially in a role like this. Make sure you look professional and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent Mitie well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Relief Retail Security Officer in Medway
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any experience you have in delivering top-notch customer service. We want to see how you can create a safe and welcoming environment for customers, so share specific examples that showcase your skills!
Be Clear About Your Experience:When detailing your employment history, be thorough! We need a full 5-year checkable history, so don’t leave anything out. If you've got relevant security experience or SIA qualifications, make them stand out!
Tailor Your Application:Take a moment to read through the job description and align your application with what we’re looking for. Use similar language and phrases to show us you understand the role and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on being part of the StudySmarter family!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role
Familiarise yourself with the responsibilities of a Relief Retail Security Officer. Understand how to deliver exceptional customer service while ensuring safety. Be ready to discuss how you would deter crime and handle public order offences.
✨Showcase Your Experience
Prepare examples from your past work that demonstrate your ability to conduct patrols, use CCTV systems, and liaise with management and police. Highlight any relevant experience that showcases your skills in maintaining a safe environment.
✨Dress the Part
Even if you’re not in uniform yet, dress smartly for the interview. It shows professionalism and respect for the role. Plus, it sets a positive tone for the interview right from the start.
✨Ask Thoughtful Questions
Prepare questions about the company culture, training programmes, and opportunities for progression. This shows your interest in the role and helps you gauge if the company is the right fit for you.
