Security Supervisor in Manchester

Overview

Security Supervisor - Manchester

Reporting to: Manchester Site Security Manager

Position: Permanent/Core

Rota Pattern: 6 on 3 off (3 days, 3 nights, 3 off)

Hours: 12 hours per shift

Pay: £15 an hour

Day shifts timings: 07:00 to 19:00

Night shifts timings: 19:00 to 07:00

Qualifications

• Skills for Security trained & certificated
• SIA licensed
• First Aid trained & certificated
• ACT Awareness certified (desirable)
• IT literate

Previous Experience

• Corporate Customer Services background (desirable)
• Ability to use MS Windows and MS Office applications
• A sound understanding of electronic security Access Control & CCTV systems (desirable)

Personal Skills

• Physically fit to fulfil active job role requirements
• Leadership, supervision and management skills: ability to direct teams, make decisions under pressure and maintain discipline
• Communication skills: clear verbal and written communication for reporting incidents and coordinating with management, staff and authorities
• Technical proficiency: familiarity with security systems, fire panel management, surveillance technology and emergency response tools
• Analytical skills: capability to assess risks, identify threats and implement preventative measures
• Ability to work proactively/independently, part as a team, pay attention to detail and use intuition
• Customer Facing/front of house skills
• A high standard of bearing and turnout
• Excellent telephone manner
• Ability to demonstrate a commitment to delivering a high-quality service
• Ability to liaise with others at all levels including senior management and customers/clients
• Ability to work within established procedures and contribute positively to any improvements
• Application of conflict management in support of conflict de-escalation and resolution
• Disciplined and professional attitude
• Ability to deal with and control emergency situations
• Be familiar with and understand the principles of the Health and Safety at Work etc. Act 1974 whilst adopting and maintaining Safe Working Practices
• Comply with corporate social responsibility commitments and environmental statements
• To read, understand and comply with Code of Conduct
• Ability to remain flexible to personal tasks whilst contributing to the role as a ‘team player'
• Excellent time keeping
• Should be proactive and self-motivated
• Required to be flexible in support of covering staff holidays, sickness or extra cover when required

Responsibilities & Specific Tasks

• Protection of Life, Protection of Property, Prevention of Crime, Prevention of Loss and Waste
• Responsible for leading and coordinating the site security team while maintaining a safe and secure environment
• Supervision of security staff to include assigning daily duties, scheduling shifts, and monitoring of service delivery and performance to ensure essential coverage and adherence to security protocols
• Monitoring serviceability of security systems by conducting inspections of surveillance cameras, access control systems, alarm systems and all security equipment to ensure operational readiness
• Incident management: investigating, documenting and reporting security incidents, accidents or security breaches to management
• Training and development: educating security staff on policies, procedures, emergency response and correct use of security technology and equipment
• Access Control: overseeing verification of credentials for employees, visitors and contractors in order to maintain a secure premises
• Risk Assessment: performing security audits and identifying vulnerabilities, while recommending improvements to enhance safety and security standards
• Administrative duties: maintaining detailed and accurate records, preparing reports and attending management meetings to discuss security matters
• Coordination with authorities: acting as a liaison with local law enforcement and emergency services when necessary
• Develop and maintain first class customer service relations with client staff, all visitors, business partners, key stakeholders, including site security team
• Monitoring of CCTV, Access Control when required and other protective systems, and act as a first line response to activations, faults & incidents
• Maintain knowledge of Site Assignment Instructions and Emergency Procedures and their local implementation
• Document everything: produce timely reports of incidents and alarm activations, check & log reports submitted by the security team whilst taking appropriate action