Contract Administrator - FTC in Manchester

Better places, thriving communities.

Company name: Mitie Technical Facilities Management Ltd

Reporting to (position): Operations Manager/Quotes manager

Our values and behaviours:

• Delivering the exceptional, every day.
• We are one Mitie: we work as one to deliver a seamless, unrivalled service.
• We are built on integrity and trust: integrity and trust are at the heart of all we do.
• We go the extra mile: going the extra mile for our colleagues and customers is in our DNA.
• Our diversity makes us stronger: we are proud of our rich and diverse culture and backgrounds.
• Our customers' business is our business: we are a partner, trusted for our expertise.

Job objectives and responsibilities:

• Responsible for producing accurate and timely quotations for clients, liaising with suppliers, and ensuring the smooth operation of the quotation process.
• Point of contact for customers, managing queries and ensuring customer satisfaction.

Main duties:

• Producing Quotations: Prepare and deliver accurate, bespoke quotations for clients.
• Customer Communication: Act as the first point of contact for customer inquiries.
• Order Processing: Manage the flow of orders, ensuring accuracy and timely delivery.
• Record Keeping: Maintain accurate records of quotes, orders, and customer interactions.
• Follow-up and Negotiation: Follow up on sent quotations and secure new business.
• Problem Solving: Address issues related to quotations and orders.
• Team Support: Assist other team members with their work as needed.

To carry out all Administration Processes:

• Accurately file manually and electronically as per business policy and procedures.
• Ensure operational paperwork is to corporate standards.
• Management of relevant process flow, raise Purchase Orders and uplifts through the finance system.
• Manage variations and uplift approvals.
• Manage Third party attendances to Client Sites.
• Obtain relevant permits and RAMS for review and approval.
• Obtaining relevant completion paperwork and final closure of Quoted works on Business/Client Systems.

Person Specification:

• Strong Communication Skills: Excellent written and verbal communication skills.
• Customer Service Skills: Ability to handle customer inquiries professionally.
• Organizational Skills: Ability to manage workload and meet deadlines.
• Computer Proficiency: Good computer skills, including proficiency in Microsoft Office.
• Attention to Detail: Accuracy in producing and reviewing quotations.
• Problem-Solving Skills: Ability to identify and resolve issues.
• Experience in a similar role: Previous experience as an administrator is preferred.

Health and Safety responsibilities:

• Follow Group and company policies and procedures at all times.
• Report any deficiencies in systems of work or equipment.
• Use all work equipment and personal PPE properly.
• Report any issues or training needs to your Line manager.

Information Security:

• Ensure compliance with Mitie's information security procedures.
• Proactively identify and report security risks to your manager.

Note: Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. We offer financial wellbeing assistance through our Salary Finance scheme. You might choose to purchase up to five extra days’ holiday each year. We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. Life cover of up to four times your salary is available. We also offer enhanced pension contributions and a save-as-you-earn scheme.

We award our employees with Mitie Stars as recognition for their hard work. Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments during the recruitment process, please let us know.

Join our Mitie Team. Together our diversity makes us stronger. Apply Now.