At a Glance
- Tasks: Lead and manage close protection operations, ensuring top-notch service delivery and financial performance.
- Company: Dynamic security firm focused on innovation and excellence in service.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Join a team that values continuous improvement and employee recognition.
- Why this job: Make a real impact in the security industry while developing your leadership skills.
- Qualifications: Experience in operations management and strong leadership abilities required.
The predicted salary is between 50000 - 60000 € per year.
Responsibility for the operational performance of the allocated business in relation to overall targets set. Control over the contract base, encompassing the management of the financial performance and service delivery of contracts. Maintain control and utilisation of labour and other resources through effective management teams.
Main Duties
- Ensure there is a Customer Relationship Map in place, identifying key stakeholders to support effective working relationships to enhance service delivery and mitigate risk and threat across the contracts.
- Monitor service delivery levels, influencing, directing and working with Operations Managers to ensure the required standards of service are achieved and contracts are retained.
- Review through the Operations Managers their Portfolio KPI's, identifying areas of opportunity and/or risk, and working with Operations Manager to develop action plans to address any areas of underperformance.
- Ensure contracts are mobilised, demobilised and remobilised to agreed timeframe and to the highest standards.
Our People
- Implement a People Strategy to include: Recruitment Strategy ensuring that the department is operating with sufficient resource to deliver the core and adhoc requirements.
- Succession Plan to support resilience.
- Development and Training Plan for the Close Protection Officers and Operations Managers, identifying mandatory training for each role and ensuring compliance with group training requirements.
- National awards – nominate staff to recognise their contribution to the business and industry.
- MiVoice – ensure that the annual staff survey has participation rates in line with company expectations and that action plans are created and completed after.
- Staff Retention – Monitor labour turnover, absenteeism and performance standards to maximise employee retention.
Compliance and Assurance
- Carry out monthly 1:1s with direct reports to review the performance indicators across their portfolio and ensure they are in line with the targets set.
- Maintain continual professional development by attending relevant networking events with organisations such as Security Institute and undertaking relevant Apprenticeships/Training.
- Review all critical operational incidents to identify any areas for improvement and ‘lessons learnt' to help improve and develop staff and processes.
- Ensure the Operations Managers have comprehensive knowledge of the Business Management System.
- Ensure that all staff comply with Statutory, Legislative and Company requirements.
- Conduct post-deployment reviews to identify areas for improvement.
Finance
- Take commercial accountability and responsibility across the contracts.
- Oversee cost control related to all client contracts, ensuring that resources are utilised efficiently and invoice queries are resolved quickly.
- Review all financial spend to ensure that contracts are operating at the anticipated margins.
- Support the preparation of the annual budget for the forthcoming year and lead the way on annual inflationary/legislative increases.
- Be the custodian of the costing models ensuring that Finance have access to the latest version.
- Ensure that all WCNI and Debt is kept to a minimum and support the finance teams in the generation of billing and collection of monies due.
Continuous Improvement
- Look for opportunities for continuous improvement and deliver options that are mutually beneficial to the Clients and the Company.
- Continually review clients needs to identify additional opportunities for business.
- Be aware of business developments and opportunities within the Region, as well as the wider commercial environment including competitor activity.
- Ensure that the Company policies and procedures in relation to the.
Close Protection Operations Manager (North) in Manchester employer: Mitie Cleaning & Hygiene Services
As a Close Protection Operations Manager in the North, you will join a dynamic team that prioritises employee development and fosters a supportive work culture. Our commitment to continuous improvement and recognition of staff contributions ensures that you will have ample opportunities for professional growth while working in a collaborative environment that values your input. With competitive benefits and a focus on maintaining high service standards, we strive to create a rewarding workplace where your skills can thrive.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Close Protection Operations Manager (North) in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get your application in!
We think you need these skills to ace Close Protection Operations Manager (North) in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Close Protection Operations Manager role. Highlight relevant experience and skills that match the job description, especially around operational performance and financial management.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use it to showcase your understanding of the responsibilities and how your past experiences align with our needs at StudySmarter.
Showcase Your People Skills:Since this role involves managing teams and relationships, emphasise your people management skills. Share examples of how you've successfully led teams or improved service delivery in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Numbers
As a Close Protection Operations Manager, you'll need to demonstrate your understanding of financial performance. Brush up on key performance indicators (KPIs) relevant to the role and be ready to discuss how you've managed budgets or improved margins in previous positions.
✨Showcase Your People Skills
This role involves managing teams and building relationships with stakeholders. Prepare examples of how you've successfully led teams, implemented training plans, or improved staff retention. Highlight your experience in conducting performance reviews and developing action plans.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding operational incidents. Think of specific situations where you identified areas for improvement or implemented changes that enhanced service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Research the Company and Industry
Familiarise yourself with the company's operations, values, and recent developments in the security industry. Being knowledgeable about competitor activity and market trends will show your genuine interest in the role and help you stand out as a candidate who is proactive and informed.
