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- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie Cleaning & Hygiene Services, a leader in retail security.
- Benefits: Enjoy contracted hours, paid breaks, and access to great employee perks.
- Other info: Inclusive recruitment process with opportunities for progression and development.
- Why this job: Make a real difference in keeping customers and colleagues safe.
- Qualifications: SIA licence preferred; training available for the right candidates.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Retail Security Officer role at Mitie Cleaning & Hygiene Services.
Shifts: Various (to be discussed at interview).
Job Overview
Mitie is looking for a Retail Security Officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).
Requirements
It is vital that you have a full 5‑year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.
Main Duties
- To deliver industry‑leading customer service.
- To deter violence and public‑order offences.
- To conduct patrols of the store.
- Utilising CCTV systems to support the reduction of crime and stock loss.
- Liaise with the store management teams.
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store.
- To wear Body‑Worn CCTV to support the reduction of crime and increase colleague and customer safety.
Benefits
- Contracted hours.
- Annual leave entitlement.
- Pension and Life insurance schemes.
- Free uniform supplied.
- SIA re‑licencing programme.
- Comprehensive induction and training programme.
- Access to Mitie’s outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
- Apprenticeship schemes.
- Progression and development opportunities.
- All breaks are paid.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments during the recruitment process, please let us know by emailing at (email withheld).
Retail Security Officer in Lowestoft employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer in Lowestoft
✨Tip Number 1
Make sure you research Mitie and their values before the interview. Knowing what they stand for will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to retail security. Think about scenarios where you've had to handle difficult situations or provide excellent customer service, as these will likely come up during your chat.
✨Tip Number 3
Dress smartly and professionally for your interview. First impressions matter, especially in a role focused on creating a safe environment. Show them you take the opportunity seriously!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you fresh in their minds.
We think you need these skills to ace Retail Security Officer in Lowestoft
Some tips for your application 🫡
Show Off Your Customer Service Skills: In your application, make sure to highlight any experience you have in delivering top-notch customer service. We want to see how you can create a safe and welcoming environment for customers and colleagues alike!
Be Honest About Your History: Remember, we need a full 5-year checkable employment or education history. Be upfront about your background to avoid any hiccups later on. Transparency is key!
Mention Your SIA Licence: If you hold a current SIA licence or certificates, don’t forget to mention them! If not, let us know if you're interested in training for one. We’re here to support your journey into this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role
Familiarise yourself with the key responsibilities of a Retail Security Officer. Understand how delivering exceptional customer service ties into maintaining a safe environment. Be ready to discuss how you can contribute to this goal.
✨Showcase Your Experience
Prepare to talk about your previous roles and how they relate to security and customer service. Highlight any experience with CCTV systems or liaising with law enforcement, as these are crucial for the role.
✨Demonstrate Your SIA Knowledge
If you hold an SIA licence or certificates, be sure to mention them. If not, express your willingness to undergo training. Showing that you're proactive about obtaining necessary qualifications can set you apart.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.