At a Glance
- Tasks: Lead and inspire teams in security and cleaning at a vibrant shopping centre.
- Company: Join a leading FTSE 100 company with a focus on community and innovation.
- Benefits: Enjoy flexible working, competitive salary, and a range of lifestyle benefits.
- Other info: Access to training, career progression, and recognition through our Mitie Stars programme.
- Why this job: Make a real impact in a key retail destination while developing your leadership skills.
- Qualifications: Proven leadership experience in soft services, ideally in security and cleaning.
The predicted salary is between 50000 - 55000 £ per year.
Location: Southside Shopping Centre
Contract: Full-time (40 hours, including weekends and flexibility as required)
Salary: Up to £55,000 with annual review and performance bonus
Reporting to: Soft Services Area Manager
About The Role
This is a high‑impact leadership role responsible for driving a high‑performing, engaged and customer‑focused Security and Cleaning function within a key retail destination. You will lead from the front, developing your teams, shaping strategy and embedding a culture of accountability, excellence and continuous improvement. Southside is a key destination within the Landsec (FTSE 100) portfolio, recently refurbished and central to the Wandsworth community. This role offers the opportunity to influence large‑scale operational delivery while building strong stakeholder relationships and driving forward‑thinking service strategies.
Key Responsibilities
- Leadership & People Management
- Provide visible, hands‑on leadership to Security and Cleaning teams, fostering a high‑performance, values‑led culture.
- Lead, coach and develop direct reports, setting clear objectives, conducting performance reviews and supporting career progression.
- Build a strong succession pipeline through coaching, mentoring and talent development.
- Ensure effective workforce planning, recruitment and retention aligned to business needs and diversity goals.
- Champion Mitie One Code and Elevate principles, embedding them into everyday behaviours.
- Operational Leadership & Strategy
- Own and deliver best‑in‑class soft services through clear standards, governance and continuous improvement.
- Translate strategic objectives into operational delivery plans, aligning teams to wider business goals.
- Drive a proactive, data‑led approach to performance using systems such as Merlin, Workplace+ and client reporting tools.
- Ensure consistent, compliant service delivery across all areas of the estate, both internal and external.
- Stakeholder Engagement
- Build strong, credible relationships with clients, contractors and stakeholders across the estate.
- Act as a key representative for soft services, confidently leading audits, inspections and performance reviews.
- Collaborate with cross‑functional teams (QHSE, ESG, H&S, HR) to deliver aligned outcomes.
- Performance & Compliance
- Take full ownership of KPIs, SLAs and service standards, holding teams accountable for delivery.
- Lead a culture of safety and compliance, ensuring adherence to all statutory, ISO and British Standards.
- Proactively manage risk, including H&S, fire safety and operational compliance.
- Financial & Commercial Accountability
- Manage operational budgets (service charge and non‑recoverable), ensuring cost‑effective delivery without compromising quality.
- Identify efficiencies and value‑add opportunities to enhance service delivery and asset value.
- Customer Experience & Innovation
- Champion a best‑in‑class guest experience through engaged, service‑driven teams.
- Drive innovation in service delivery, sustainability and technology adoption.
- Continuously review and improve processes to enhance efficiency and experience.
What We're Looking For
- Proven leadership experience in soft services, with Security and Cleaning experience desirable.
- A strong people leader with a track record of building high‑performing, engaged teams.
- Commercially astute with experience managing budgets and driving performance outcomes.
- Confident communicator with strong stakeholder management skills.
- Data‑driven mindset with experience using operational systems and performance metrics.
- Strong organisational skills with the ability to prioritise and lead in a fast‑paced environment.
- IOSH qualification desirable.
Benefits
Our market‑leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Harnaik Sahdra.
Soft Services Manager - Security in London employer: Mitie Cleaning & Hygiene Services
At Landsec, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee growth and well-being. As a Soft Services Manager at the Southside Shopping Centre, you will benefit from competitive salary packages, flexible lifestyle benefits, and a strong commitment to professional development, all while working in a dynamic retail environment that is central to the Wandsworth community.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Soft Services Manager - Security in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Soft Services Manager - Security in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Soft Services Manager role. Highlight your leadership experience in security and cleaning, and show how you can drive a high-performance culture. We want to see how your skills align with our values!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples of how you've improved team performance or enhanced service delivery. This will help us understand the impact you've made in previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Understand their approach to soft services, especially in security and cleaning. This will help you align your answers with what they’re looking for and show that you’re genuinely interested.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your experience in coaching, mentoring, and developing talent. Be ready to discuss specific situations where you fostered a high-performance culture and drove results.
✨Be Data-Driven
Since the role requires a data-led approach, come prepared with examples of how you've used performance metrics to drive improvements. Discuss any operational systems you’ve worked with and how they helped enhance service delivery.
✨Engage with Stakeholders
Think about your experiences in building relationships with clients and stakeholders. Be ready to share how you’ve effectively communicated and collaborated with cross-functional teams to achieve common goals. This will demonstrate your ability to engage and influence others.
