At a Glance
- Tasks: Protect people and property while providing top-notch security services across various sites.
- Company: Join Mitie, a leading facilities management company with a commitment to diversity and inclusion.
- Benefits: Earn £14.80 per hour, enjoy free Oyster travel, and access flexible benefits tailored to your lifestyle.
- Other info: Dynamic role with opportunities for overtime and career progression in a supportive environment.
- Why this job: Make a real difference in community safety while gaining valuable experience in the security industry.
- Qualifications: Previous security experience, SIA license, and a full UK driving licence required.
Better places, thriving communities.
Relief Security Officer/Step up Control Room Operator
- 120 hours a month with opportunity to do Overtime
- £14.80 per hour pay
- Free Oyster travel card (London transport covered)
- 10 to 12-hour shifts, including both day and night work (rotating or mixed schedule)
Better places, thriving communities.
- 120 hours a month with opportunity to do Overtime
- £14.80 per hour pay
- Free Oyster travel card (London transport covered)
- 10 to 12-hour shifts, including both day and night work (rotating or mixed schedule)
Job Overview
- Protect customer property, people, and assets by providing security services in line with site Assignment Instructions (AIs).
- Meet or exceed KPIs and SLAs through accountable, high-quality service that supports contract retention.
- Undertake ongoing training and development to maintain and improve professional performance.
Main Duties not limited to;
- Provide security cover across various client sites, working flexible day and night shifts of 10 to 12 hours as required by operational needs.
- Read, understand, and comply with all Assignment Instructions, Standard Operating Procedures (SOPs), Risk Assessments, and site-specific Security Instructions.
- Deter and prevent graffiti attacks on rolling stock and site facilities through proactive patrols and visible security presence.
- Conduct regular internal and external patrols of premises, buildings, compounds, railway infrastructure, and perimeter boundaries in all weather conditions.
- Monitor sites for suspicious activity, security breaches, safety hazards, or unauthorized access and take appropriate action in accordance with company procedures.
- Maintain effective access control by verifying the identity and authorization of employees, contractors, visitors, and delivery personnel before granting entry.
- Operate security systems, gates, barriers, and access control equipment to ensure site security is maintained at all times.
- Respond promptly and professionally to alarms, incidents, emergencies, and requests for assistance, following established procedures and escalation processes.
- Liaise with client representatives, contractors, emergency services, and members of the public in a professional and courteous manner.
- Record and report all incidents, accidents, security breaches, and suspicious activity accurately using occurrence books, patrol logs, and incident reporting systems.
- Carry out vehicle and personnel checks where required and ensure compliance with site security policies.
- Identify and report security vulnerabilities, damaged infrastructure, faulty equipment, or health and safety concerns that could affect site operations.
- Maintain a high standard of personal appearance, professionalism, and customer service while representing the company and client.
- Ensure all duties are performed in accordance with company policies, industry regulations, and health and safety requirements.
- Provide detailed handovers to oncoming security personnel to ensure continuity of operations and effective communication between shifts.
- Remain vigilant at all times and contribute to maintaining a safe, secure, and controlled environment for staff, visitors, contractors, and client assets.
Fleet Security Control Center (FSCC) Cover
Additional note: You will be required to cover the Fleet Security Control Center (FSCC) as part of operational requirements. This may include the following duties:
- Maintain familiarity with CCTV systems, access control systems, and patrol and incident management systems.
- Respond promptly and appropriately to incidents at client premises in line with company procedures and contractual requirements, including completion of incident reports.
- Follow escalation procedures for incidents identified through CCTV and other support systems.
- Read, understand, and comply with Assignment Instructions, policies, procedures, SOPs, and site-specific documentation.
- Ensure reporting standards and requirements are completed within agreed timescales.
- Maintain awareness of relevant legislation for the role, including DSE, GDPR, and CCTV Code of Practice requirements.
- Liaise professionally with Control Room colleagues, site-based security teams, and emergency services where required.
- Arrive in good time before shift commencement to complete a thorough handover/takeover of duties on post.
Mandatory Requirement
- Medical Assessment (which will include a stand alone drug & alcohol test)
- You must pass a medical examination before the vetting process can begin.
- If you fail the medical, your application will not proceed further.
- Vetting / Screening
- After passing the medical, the vetting team will carry out background and security checks.
- You must successfully pass these checks to continue.
- Work Safety Induction (WSI)
- Once vetting is completed, you will attend the Work Safety Induction course.
- This course must be passed before moving to the next stage.
- Depot Track Awareness (DTA)
- After completing the WSI, you will attend the Depot Track Awareness course.
- This course must also be passed.
- Pass Requirements
- You are allowed up to 3 attempts to pass both the WSI and DTA courses.
- If you do not pass within those 3 attempts, your job offer will be withdrawn
Required
- A full driving License with minimum 12 months driving experience
- 3 years' experience within the security industry
- 5 years of work history to pass vetting
- SIA license
- Good knowledge of Microsoft office
- Good report writing skills
- Ability to learn various systems and implement that knowledge and training
- Ability to maintain a friendly approach to staff but maintain a managerial outlook
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- You are required to ensure you renew your licence 16 weeks before expiry.
What We Are Looking For
- Previous Security Experience (including control room experience minimum 2 years)
- SIA License
- CCTV preferable
- Full UK driving Licence (essential)
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
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Security Relief Officer in London employer: Mitie Cleaning & Hygiene Services
Mitie Cleaning & Hygiene Services is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. Located in Dalkeith, this role as a Licensed Security Officer not only provides competitive benefits such as life cover and dental insurance but also fosters personal and professional growth through various opportunities. Join us to be part of a team that values proactive protection and compliance while enjoying unique perks like discounts through MiDeals.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Security Relief Officer in London
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Security Relief Officer. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Mitie Cleaning & Hygiene Services. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Security Relief Officer candidates.
✨Directly Apply to Mitie Cleaning & Hygiene Services
Don’t forget to apply for the Security Relief Officer role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Mitie Cleaning & Hygiene Services.
We think you need these skills to ace Security Relief Officer in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Mitie Cleaning & Hygiene Services. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Mitie Cleaning & Hygiene Services.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Mitie Cleaning & Hygiene Services.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Mitie Cleaning & Hygiene Services.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Mitie Cleaning & Hygiene Services.
