At a Glance
- Tasks: Supervise post room staff and manage mail processing with X-ray screening.
- Company: Join Mitie, a leading facilities management company with a diverse team.
- Benefits: Enjoy flexible benefits, high street discounts, and financial wellbeing assistance.
- Other info: Opportunities for training, development, and recognition through Mitie Stars.
- Why this job: Make an impact in a dynamic environment while developing your career.
- Qualifications: SIA Licence, First Aid trained, and excellent communication skills required.
The predicted salary is between 14 - 22 £ per hour.
Location: London Canary Wharf
Salary: £17.95ph
Shift Pattern: Monday to Friday 8am to 5pm, 45 hours a week (may require working Out of Hours on weekdays and weekends day and nights)
Responsibilities:
- Supervise and manage post room staff
- Manage, process, sort, distribute and collect incoming and outgoing mail
- X-ray screening
- Post Room systems and equipment
- Ensure excellent customer service delivery
- Maintain operational standards
- Oversee and manage staff training, performance and appraisals
- Company & client reports and documentation
- Operational compliance
- HR & staff performance
- Rostering
- Health and Safety
- Post Room KPI's and Service level agreements (SLA's)
- Incident and emergency response
- Housekeeping
- Innovations
- Conduct Patrols of back of house area
Main Duties:
- Support the Back of House/Logistics manager
- Process, distribute, collect all post deliveries and collections
- Manage continuity and consistency of service delivery
- Deliver high standard of customer service
- Manage & maintain all post room systems, equipment and supplies
- Manage staff training and development. Arrange suitable and required training
- Manage staff performance in accordance with Mitie HR policies and procedures
- Propose innovations and initiatives to improve service delivery, performance and reduce costs
- Conduct staff appraisals, Return to Works and regular 1-2-1s meetings
- Staff investigations and disciplines in accordance with Mitie HR policies and procedures
- Ensure KPI's and SLA's for the post room are always met or exceeded
- Ensure all health and safety policies and procedures are adhered
- Report, record and manage all health and safety matters (near misses, RIDDOR, accidents, incidents)
- Uphold great working relationships with Shard Quarter, service providers, contractors, occupiers and stakeholders
- Ensure staff display high standard of personal appearance and uniform including PPE
- X-ray screening of all post
- Clearly and accurately record data, produce reports and spreadsheets
- Effectively communicate with Mitie staff & management, service providers, client and stakeholders
- Manage all systems and equipment, maintain full functionality and availability. Effectively report, address and resolve any faults, issues, repairs
- Maintain a clean, clear and tidy area at all times
- Effectively respond to and manage incidents & emergencies
- Periodically review, assess and evolve existing procedures, documentation and processes
- Respond proactively to any reasonable management request
- Understand and adhere to Mitie and client policies and procedures
- Full knowledge and application of compliance documentation – Assignment Instructions, Standard operating procedures, risk assessments, manuals, policies & procedures.
- Ensure staff are fully conversant of compliance documentation
- Manual handling
- Ensure PPE is utilised
- Assist loading bay team when required
- Conduct Patrols of back of house area
Person Specification:
- SIA Licence
- First Aid Trained
- X-Ray Trained - Provide certification
- Ability to problem solve under pressure and multitask
- Excellent written and verbal communication skills
- Microsoft Office, Outlook, Word, Excel competent
- Excellent interpersonal skills, able to work on own initiative and as part of a team
- Highly responsive and proactive, able to own tasks from start to finish
- Take responsibility for own actions
- A willingness to learn and develop
- High standards of professionalism
Health And Safety Responsibilities:
- Follow Group and company policies and procedures at all times
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
- Use all work equipment and personal PPE properly and in accordance with training received
- Report any issues or training needs to your Line manager and/or via your divisional incident reporting system
Our post holder has and will maintain an excellent record of attendance and timekeeping.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
Apply Now
Security Post Room Supervisor in London employer: Mitie Cleaning & Hygiene Services
Mitie is an exceptional employer located in the vibrant Canary Wharf area of London, offering a supportive work culture that prioritises employee growth and development. With a comprehensive benefits package including flexible options tailored to your lifestyle, access to financial wellbeing assistance, and a commitment to recognising hard work through initiatives like Mitie Stars, we ensure our team members feel valued and motivated. Join us to be part of a diverse workforce where your contributions are celebrated and career progression is a top priority.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Security Post Room Supervisor in London
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We think you need these skills to ace Security Post Room Supervisor in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Mitie Cleaning & Hygiene Services. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Mitie Cleaning & Hygiene Services.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Mitie Cleaning & Hygiene Services.
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Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
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Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Mitie Cleaning & Hygiene Services.
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