At a Glance
- Tasks: Ensure safety and security in retail environments while providing excellent customer service.
- Company: Join a leading retail company committed to diversity and inclusion.
- Benefits: Flexible benefits, virtual GP access, financial wellbeing support, and high street discounts.
- Other info: Dynamic work environment with opportunities for recognition and career growth.
- Why this job: Make a real difference in keeping customers and colleagues safe while developing your skills.
- Qualifications: SIA licence preferred, strong communication skills, and a passion for customer service.
The predicted salary is between 28000 - 30000 £ per year.
West London
Pay: £13.50
Permanent – Flexible (8 Hours minimum)
Requirements:
- To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:
- Protect customers and colleagues from physical and verbal abuse.
- Deterrence of violence and public order offences.
- Patrol the store and other areas and undertake checks in accordance with the site assignment instructions.
- Deterrence of till snatchers, trolley push-outs and other bulk thefts.
- Record any suspicious activity on an incident report ensuring the correct information is captured using the SMART system and store management are informed.
- Handle any difficult situations that arise in a safe and professional manner.
- Be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards.
- Monitor the store CCTV where appropriate.
- Complete retrospective CCTV reviews focusing on shrinkage.
- Maintain a clean, tidy and properly dressed appearance wearing full uniform, Sainsbury’s name badge, and a valid SIA licence(s), identity badge.
- Understand and always implement the ‘Ways of Working’.
- Liaise with store management teams, giving clear and concise feedback.
- Liaise with Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store.
- Complete reports by recording observations, information, occurrences and surveillance activities using SMART.
- Utilise all equipment and technology to their fullest potential to maximise the impact upon security and store losses.
- Report all incidents fully by the end of the shift using the SMART system.
- Wear and activate BWCCTV in accordance with company procedures.
- Ensure behaviours and situations that endanger the health and safety and well-being of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
Qualifications:
- Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates).
- A full five year checkable employment/education history.
- Experience delivering customer service.
- Excellent written and verbal communication skills.
- Adaptable communication style to meet the needs of different people groups.
- Ability to work in a fast-moving services business.
- Capability in the use of technology.
- Good attention to detail.
- High level of enthusiasm and passion.
- Previous experience in a similar role is desirable but not essential.
- Public Space Surveillance SIA licence is desirable but not essential.
Benefits:
- Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We offer a virtual GP on hand for you and members of your household, allowing expert advice by video or phone without leaving home.
- We offer financial wellbeing assistance through our Salary Finance scheme; for example, you may access 50% of your earned pay before payday for a small fee, and we provide competitive loans.
- When you join us, we’ll give you a link to our flexible benefits platform, Choices, allowing you to customise your benefits to best suit your lifestyle.
- You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more.
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform, and we have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000 – giving peace of mind for your dependants.
- We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work, with cash prizes up for grabs each month and a chance to win a top prize of £10,000 each year.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make reasonable adjustments, please let us know.
Our Culture:
Together our diversity makes us stronger.
Relief Support Officer in London employer: Mitie Cleaning & Hygiene Services
As a Relief Support Officer at our West London location, you will be part of a dynamic team dedicated to ensuring the safety and security of our customers and colleagues. We pride ourselves on a supportive work culture that values diversity and inclusivity, offering flexible benefits tailored to your lifestyle, opportunities for professional growth, and recognition for your hard work through our Mitie Stars programme. Join us to make a meaningful impact while enjoying competitive pay and a range of employee perks in a vibrant retail environment.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Relief Support Officer in London
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We think you need these skills to ace Relief Support Officer in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Mitie Cleaning & Hygiene Services. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Mitie Cleaning & Hygiene Services.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Mitie Cleaning & Hygiene Services.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Mitie Cleaning & Hygiene Services.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Mitie Cleaning & Hygiene Services.
