Job Title: Relief Campus Safety Ambassador
Location: London South Bank University (LSBU) – All Campuses
Reports To: Deputy Workplace Manager
Contract Type: 8 hours per Week, Permanent
Hours: Shift-based, including days, night and weekends based on location
Pay rate: £14.80
Job Purpose
To provide a visible, approachable, and professional presence across LSBU campuses, ensuring a safe, secure, and welcoming environment for students, staff, and visitors. Campus Safety Ambassadors (CSAs) are cross‐trained in both security and Guest Services responsibilities, acting as the first point of contact and support for all campus users.
Key Responsibilities
Student and Visitor Experience
Confident and competent user of the LSBU Visitor management & pass system.
Act as the face of LSBU, delivering a friendly and professional welcome at all times.
Provide directions, information, and support to students, staff, and visitors.
Promote and assist with the use of the SafeZone app and other campus safety tools.
Support LSBU events such as Welcome Week, graduations, and open days.
Security and Safety
Respond to and coordinate First Aid or Security incidents.
Comply with legal obligations and safety requirements of the role.
Be aware of and ensure compliance with policies, legal, and regulatory requirements as directed and in accordance with UK Law and guidance bodies.
Fully and satisfactorily complete all security‐focused tasks and duties on site as defined within the published Assignment Instructions (AI's).
Conduct regular patrols of campus buildings and grounds, including student residences.
Support & respond to incidents, alarms, and emergencies, including lift entrapments and fire evacuations.
Control access to buildings and car parks, ensuring only authorised personnel enter.
Carry out daily/nightly audits of the visitor and contractor passes and report any that are not returned.
Maintain accurate logs and incident reports using systems such as OSHENS, ISARR, and MRI Evolution.
Protect customer property, people, and assets.
Immediately report any system malfunctions.
Guest Services
Operate reception desks, manage visitor sign‐ins, and issue passes.
Pre‐empt the needs of visitors and building users, and proactively engage to greet, bid farewell, and provide support.
Provide visitors and students with information on campus maps, directories, restaurants, pubs, shops, in‐house services, daily functions, cultural activities, religious activities, sporting events, entertainment activities, special attractions, doctors, medical centres, transportation options, etc.
Be highly visible, always available, and the "go‐to" person for queries.
Answer switchboard calls and direct queries appropriately.
Provide first aid and mental health first aid support as required.
Ensure reception areas are tidy, professional, and welcoming.
Safeguarding and Welfare
Actively engage with students to identify and support those in distress.
Report safeguarding concerns and support LSBU's Student Services team.
Undergo regular training in mental health awareness, Prevent, and cultural competency.
Operational Support
Regular checks of buildings, ensuring all kit is functional, and log work orders as required.
Set up working areas as intended and functional, to ensure colleagues, students, and visitors can be productive while on site.
Support onsite facilities inspections and service audits, reporting maintenance issues and hazards.
Proactively log work orders.
Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self‐service channels.
Participate in emergency response drills and contribute to business continuity planning.
Ensure communication and follow‐up on any problems, visitor or colleague requests, and special requirements.
Administrative tasks and ad hoc reporting
Creating, updating, and displaying signage as required.
Elevate any feedback relating to the service provided by the service team.
Build and maintain relationships with other workstreams and partners, ensuring we operate as OneMitie.
Provide ad‐hoc cover and support to other work areas and teams.
Complete any reasonable management request or task.
Person Specification
Essential
SIA Door Supervisor Licence (or willingness to obtain).
Experience in a customer‐facing or security role.
Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence.
Immaculate grooming and personal presentation.
Flexible, agile, and adaptable.
Ability to remain calm and professional in challenging situations.
Commitment to equality, diversity, and inclusion.
Ability to process large volume of queries across multiple platforms.
Core skills required: attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation.
Desirable
First Aid and Mental Health First Aid certification.
Familiarity with incident reporting systems (e.g., OSHENS, ISARR).
Training and Development
Cross‐training in security and Guest Services.
Access to customer and student experience training.
Access to Mitie's "I Am Mitie" and "Leave it to Me" customer service programmes.
Ongoing professional development and career progression opportunities.
Benefits
Our market‐leading flexible benefits scheme provides you with benefits that suit your lifestyle.
Equal Opportunity
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‐term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.
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Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
