At a Glance
- Tasks: Lead fire alarm maintenance and ensure compliance with safety standards.
- Company: Join a forward-thinking company dedicated to safety and service excellence.
- Benefits: Enjoy flexible benefits, virtual GP access, and extensive training opportunities.
- Other info: Inclusive recruitment process with support for diverse needs.
- Why this job: Make a real difference in safety while developing your leadership skills.
- Qualifications: Experience in fire alarm management and strong leadership abilities required.
The predicted salary is between 40000 - 50000 € per year.
The Fire Alarm Regional Service Manager is responsible for the day-to-day leadership and operational delivery of fire alarm maintenance and remedial services in line with BS 5839-1:2025. This includes managing planned preventive maintenance (PPM), addressing backlogs, allocating reactive work, and ensuring remedial actions are completed efficiently. The role also involves recruitment, service improvements, and team performance management.
Key Responsibilities
- Service Delivery & Compliance
- Ensure all fire alarm systems are serviced and maintained in full compliance with BS 5839-1:2025 and company standards.
- Oversee execution of PPM schedules, ensuring timely completion and high first-time fix rates.
- Review and manage service backlog, prioritising safety-critical tasks and ensuring action plans are implemented.
- Allocate and monitor reactive calls to engineering teams, ensuring SLA adherence and customer satisfaction.
- Manage and oversee remedial works, including job scoping, scheduling, and follow-up.
- Team Management
- Line manage the Regional Engineering Team to ensure effective service coordination and technician deployment.
- Conduct regular team meetings, 1-1s, and performance reviews.
- Identify training needs and support the development of engineers.
- Promote a safety-first, customer-focused culture within the service department.
- Operational Improvements
- Implement continuous improvement initiatives across service delivery operations, enhancing efficiency and quality.
- Support recruitment activities to strengthen engineering and support teams.
- Collaborate with senior leadership to refine service strategy and KPIs.
- Monitor and report on departmental performance against agreed targets.
- Customer & Stakeholder Engagement
- Act as point of escalation for customer issues, ensuring prompt resolution.
- Provide regular updates and reporting to clients on PPM compliance, outstanding remedials, and service performance.
- Liaise with project and compliance teams to ensure alignment across business units.
Required Skills & Experience
- Proven experience in fire alarm service management or a similar role.
- Strong working knowledge of BS 5839-1:2025.
- Technical understanding of fire alarm systems and remedial requirements.
- Experience managing engineering and service desk teams.
- Effective communication, organisation, and leadership skills.
- Competency in service management software and reporting tools.
Benefits
- Virtual GP for you and household members.
- Salary Finance scheme – access up to 50% of earned pay before payday, plus competitive loans.
- Choice flexible lifestyle benefits platform – up to five extra holiday days per year, critical illness insurance, dental treatment, technology products, high-street discounts, cycle-to-work scheme, up to four times salary life cover, enhanced pension contributions, save-as-you-earn scheme, Mitie Matching Share Plan.
- Mitie Stars recognition – cash prizes each month and a chance to win up to £10,000 annually.
- Extensive training and development opportunities through a wide range of learning resources.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments during the recruitment process, please let us know by emailing at ___________.
Regional Service Manager in London employer: Mitie Cleaning & Hygiene Services
As a Regional Service Manager at our company, you will be part of a dynamic team that prioritises safety and customer satisfaction while delivering high-quality fire alarm services. We offer a supportive work culture with extensive training and development opportunities, alongside a comprehensive benefits package that includes flexible lifestyle options and financial wellness schemes. Join us in a role that not only enhances your career but also contributes to the safety and well-being of our communities.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Regional Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire alarm industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on BS 5839-1:2025 and your technical knowledge of fire alarm systems. We want you to be ready to impress with your expertise and show how you can lead a team effectively.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that match your skills, especially if you’re keen on service management roles.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and reinforces your commitment to delivering excellent service.
We think you need these skills to ace Regional Service Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your knowledge of BS 5839-1:2025 and any relevant fire alarm service management experience. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Don’t forget to mention your leadership skills and commitment to customer satisfaction.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to manage teams and improve service delivery. Numbers speak volumes, so if you’ve improved response times or customer satisfaction rates, let us know!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Standards
Make sure you’re well-versed in BS 5839-1:2025. Brush up on the key points and how they apply to fire alarm systems. This will show that you understand the compliance aspect of the role and can lead your team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you improved performance or resolved conflicts. This will demonstrate your capability to lead the Regional Engineering Team.
✨Be Ready for Scenario Questions
Expect questions about handling service backlogs or prioritising safety-critical tasks. Prepare a few scenarios from your experience where you’ve tackled similar challenges, highlighting your problem-solving skills and customer focus.
✨Engage with the Interviewers
Don’t just answer questions; engage in a conversation. Ask insightful questions about their current service strategies or team dynamics. This shows your interest in the role and helps you gauge if the company culture aligns with your values.
