At a Glance
- Tasks: Lead security operations, manage a team, and ensure safety and compliance.
- Company: Join a dynamic security firm focused on professionalism and teamwork.
- Benefits: Enjoy flexible benefits, discounts, and access to earned pay before payday.
- Other info: Inclusive recruitment process with support for diverse needs.
- Why this job: Make a real impact in safety while developing your leadership skills.
- Qualifications: SIA License required; previous management experience preferred.
The predicted salary is between 17.65 - 17.65 £ per hour.
As a Security Supervisor, you will be responsible for leading day‐to‐day security operations, ensuring the safety of people and property while maintaining the highest standards of professionalism. You will manage and develop a team of officers, oversee incident response, and ensure full compliance with all procedures, delivering a seamless and customer‐focused security service.
Shift Pattern: Monday - Friday, 0700‐1700.
Pay Rate: £17.65 per hour. Weekly hours: 45.
Main Duties
- Security & Compliance
- Ensure team compliance with standard operating procedures and risk assessments.
- Maintain knowledge of emergency, lockdown, and critical incident procedures.
- Challenge suspicious behaviour appropriately.
- Ensure officers follow uniform and equipment standards.
- Complete radio checks as required.
- Report all incidents promptly to Security Control Room.
- Training & Development
- Deliver refresher training and conduct spot checks.
- Ensure all officers are competent in procedures.
- Supervise and support training for new staff.
- Identify and request additional training needs.
- Mentor and develop team members.
- People Management (HR)
- Conduct monthly one‐to‐one meetings with team members.
- Carry out mid‐year and end‐of‐year appraisals.
- Manage return‐to‐work interviews after sickness.
- Support staff rostering to ensure service coverage.
- Conduct any investigations required.
- Assist in rostering and planning of security officers.
- Leadership & Stakeholder Management
- Lead by example to maintain high service standards.
- Build strong relationships with internal teams and service providers.
- Proactively monitor and manage team performance in key areas (e.g., reception).
- General Responsibilities
- Carry out any reasonable management requests.
- Ensure smooth and professional day‐to‐day team operations.
What We Are Looking For
- A valid SIA License - SG/DS (CCTV preferable).
- Knowledge of HR issues (investigations, grievances, disciplines, etc.).
- Excellent written and verbal communication skills.
- Previous team management experience.
- Ability to organise and manage workloads.
- Flexibility and adaptability to change.
- Ability to set standards and enforce Mitie Diversity & Inclusion strategy.
Benefits
- Flexible benefits scheme with options for dental insurance, dining cards, coffee clubs, and more through the Choices platform.
- Virtual GP service for video or phone consultations.
- Salary Finance scheme allowing access to 50% of earned pay before payday.
- MiDeals platform offering high‐street discounts from thousands of retailers and gyms.
- Cycle‐to‐work scheme and life cover equal to your annual salary or a minimum of £10,000.
- Mitie Matching Share Plan and savings-as‐you‐earn scheme.
Equal Opportunities
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‐term condition (for example, dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.
Front of House Supervisor in London employer: Mitie Cleaning & Hygiene Services
As a Front of House Supervisor at our company, you will thrive in a dynamic and supportive work environment that prioritises employee development and well-being. With a flexible benefits scheme, opportunities for professional growth, and a commitment to diversity and inclusion, we ensure that our team members feel valued and empowered to excel in their roles. Join us in delivering exceptional security services while enjoying the unique advantages of working in a collaborative and customer-focused culture.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Supervisor in London
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Front of House Supervisor. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Mitie Cleaning & Hygiene Services. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Front of House Supervisor candidates.
✨Directly Apply to Mitie Cleaning & Hygiene Services
Don’t forget to apply for the Front of House Supervisor role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Mitie Cleaning & Hygiene Services.
We think you need these skills to ace Front of House Supervisor in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Mitie Cleaning & Hygiene Services. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Mitie Cleaning & Hygiene Services.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Mitie Cleaning & Hygiene Services.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Mitie Cleaning & Hygiene Services.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Mitie Cleaning & Hygiene Services.
