At a Glance
- Tasks: Welcome guests, manage mail, and ensure a smooth reception experience.
- Company: Join a dynamic team focused on excellent customer service.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Flexible hours and opportunities for personal growth await you!
- Why this job: Be the face of the organisation and make every visitor feel valued.
- Qualifications: Customer service experience and proficiency in Microsoft Office are essential.
The predicted salary is between 24000 - 28000 £ per year.
Front of House Officer – Customer Service blend role of Porter and Messenger service duties on MOPAC Staff to the MPS Sites.
Responsibilities
- Act as the focal point for receiving guests, visitors and external MOPAC staff to MPS sites.
- Greet visitors, answer telephone calls, check identities, issue passes and escort guests to their hosts.
- Set up rooms and venues as requested, assist site management in relocating furniture and items.
- Receive, sort, distribute and store internal and external mail; collect letters to be franked and use the franking machine as required.
- Provide customer‑services support, including answering emails and phone queries.
- Maintain a quality reception area and uphold appropriate standards of conduct, dress, hygiene and appearance.
- Ensure visitors experience a polite, efficient and professional environment.
- Safeguard the security of the premises and report any building faults or health and safety concerns.
- Provide booking services for rooms and helpdesk support for reactive maintenance.
- Maintain telephone systems, computer systems and equipment, and replenish supplies such as crockery and equipment as needed.
- Ensure compliance with client policies on recycling, waste disposal, dress and hygiene regulations.
- Attend mandatory meetings, training courses and participate in the continuous improvement of operations.
- Perform any other reasonable duties as requested by management.
Person Specification
- Excellent customer‑service experience, preferably face‑to‑face, email and telephone.
- Intermediate proficiency with Microsoft Office applications (Outlook, Word, Excel).
- Flexible, reliable and well‑organised with initiative and a good sense of time management.
- Enthusiastic and hardworking, with strong verbal communication skills and, where possible, a second language.
Front of House Officer - Customer Service in London employer: Mitie Cleaning & Hygiene Services
As a Front of House Officer at MPS, you will be part of a dynamic team dedicated to providing exceptional customer service in a professional environment. Our commitment to employee growth is reflected in our supportive work culture, where training and development opportunities are readily available. Located in a vibrant area, we offer a unique chance to engage with diverse visitors while ensuring a welcoming atmosphere that prioritises safety and efficiency.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Officer - Customer Service in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mitie Cleaning & Hygiene Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mitie Cleaning & Hygiene Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House Officer - Customer Service in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mitie Cleaning & Hygiene Services:Your cover letter is your chance to shine! Tell us why you want to work at Mitie Cleaning & Hygiene Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mitie Cleaning & Hygiene Services!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
