Duty Manager in London

Better places, thriving communities.

Contract: Permanent

Hours: 40hrs

Pay: 15.95

Location: Southside Sw18

Duty Manager – Cleaning

Core purpose: Ensure the cleaning operation consistently meets organisational standards , legal compliance , and health & safety requirements , while leading the team with clarity, accountability, and performance discipline.

Key Responsibilities

• Operational Leadership — Oversee daily cleaning operations across assigned areas, ensuring work is completed to required specifications, service levels, and audit standards.
• Team Accountability — Set clear expectations, monitor performance, deliver constructive feedback, and address underperformance promptly through coaching or formal processes.
• Quality Assurance — Conduct scheduled and ad‑hoc inspections, document findings, and implement corrective actions to maintain consistently high standards.
• Compliance Management — Ensure all activities comply with company policies, cleaning standards, COSHH regulations, and statutory obligations. Maintain accurate records for audits.
• Health & Safety Oversight — Lead safe working practices, complete risk assessments, enforce PPE usage, and investigate incidents or near misses with root‑cause analysis.
• Training & Development — Deliver onboarding, refresher training, and competency checks to ensure staff understand procedures, equipment use, and safety protocols.
• Resource & Equipment Control — Manage stock levels, equipment maintenance, and safe storage of chemicals. Report defects and ensure timely repairs.
• Communication & Reporting — Provide clear daily briefings, elevate issues appropriately, and produce accurate operational reports for senior management.
• Customer & Stakeholder Liaison — Respond professionally to client queries, resolve issues promptly, and maintain strong working relationships with internal and external stakeholders.
• Continuous Improvement — Identify operational inefficiencies, propose solutions, and support implementation of new processes or technologies.

Required Skills & Experience

• Proven experience supervising cleaning teams in a commercial, facilities, or hospitality environment.
• Strong knowledge of COSHH, risk assessments, safe systems of work, and cleaning industry standards.
• Ability to hold staff accountable while maintaining a positive, fair, and supportive culture.
• Excellent organisational skills with the ability to prioritise and manage multiple tasks.
• Confident communicator with strong problem‑solving and decision‑making abilities.
• Competent in reporting, record‑keeping, and using digital tools for audits or scheduling.

Behavioural Expectations

• Leads by example with professionalism, integrity, and consistency.
• Maintains a high‑standards mindset and challenges poor practice immediately.
• Champions safety and compliance as non‑negotiable elements of the operation.
• Encourages teamwork, respect, and continuous improvement.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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