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For Companies At a Glance
- Tasks: Escort and transport immigration residents safely while maintaining high security standards.
- Company: Join Mitie, the UK's leading facilities management company with a diverse team.
- Benefits: Enjoy competitive salary, flexible shifts, free parking, and a range of discounts.
- Why this job: Make a real difference in people's lives while developing your career with full training.
- Qualifications: No experience needed; just bring strong communication skills and a calm approach.
- Other info: Opportunities for career growth and personal development with a supportive team.
The predicted salary is between 27000 - 36000 £ per year.
Better places, thriving communities.
Detainee Custody Officer – Heathrow DCO Airport Based
Join Us and Make a Difference
Salary £32,635 based on 40 hours per week
Who We’re Looking For
- Respectful, caring, and resilient individuals
- Strong communication and interpersonal skills
- A calm and non-judgemental approach
- Great problem-solving abilities
- The ability to stay composed under pressure
What You’ll Be Doing
As an In-Country Escorting DCO at Heathrow Airport, you’ll be responsible for:
- Escorting and transporting immigration residents within the UK
- Driving a small minibus-sized vehicle and ensuring the safe transportation of those in your care
- Maintaining high security and safety standards while treating residents with dignity and respect
This role requires flexibility, as you will work a mix of day and night shifts, covering a 24/7, 365-day operation.
No Experience? No Problem!
No prior experience or qualifications are needed—full training and support will be provided. If you have experience handling challenging situations or working with people in distress, it would be a plus.
Your journey begins with a 4-week paid training course, including a control and restraint training course. Over the next 13 months, you’ll receive on-the-job mentoring and assessments, leading to an accredited Level 3 Apprenticeship in Detention and Custody.
Why Join Us?
- Work-life balance – structured shifts for stability, up to 1 year in advance so you can plan your goals and travel.
- Career growth – start with a Level 3 Apprenticeship, with opportunities for leadership roles
- Continued personal development with full support given to enhance your career.
- Free parking and uniform
- A great selection of benefits including access to online GP services, share options and a generous holiday allowance.
- Pension and Life assurance
- Reward & Recognition scheme.
- Discounts which include cinema, online shopping discounts, leisure centre memberships, holidays, and Health & Wellbeing Benefits.
- As a DCO, you can apply for a Blue Light discount card.
Essential Requirements
- Be a UK Citizen, a Commonwealth Citizen with indefinite leave to remain (not through marriage), or an EEA Citizen
- Hold a valid UK passport (expired visas in out-of-date passports cannot be accepted)
- Have lived in the UK continuously for the past 3 years, with no single absence over 3 months
- Pass an Enhanced DBS check, employer referencing (last 5 years), and Counter-Terrorist Check (CTC) vetting
- Hold a full UK manual driving licence (at least 12 months of experience)
- Have fewer than 7 points on your licence and no driving bans in the last 12 months
- Be over 21 years of age
Due to the safety-critical nature of this role, we require that employees are not under the influence of any substance—including prescribed medication—that may impair their ability to perform their duties safely.
Important: If you do not have a valid UK passport and a full UK manual car driving licence, we cannot proceed with your application.
Application Process
Successful candidates will be invited to an assessment process which includes:
- Interview
- Capability assessments
- Full vetting screening
Ready to take the next step? Apply now and start your journey with us!
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. We offer financial wellbeing assistance through our Salary Finance scheme.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost.
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available.
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments, please let us know by emailing us.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company.
Join our Mitie Team. Together our diversity makes us stronger.
Apply Now
Detention Custody Officer - Heathrow AP in London employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Detention Custody Officer - Heathrow AP in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Mitie and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills, like communication and problem-solving, align with what they're looking for in a Detention Custody Officer.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable for your interview. It shows respect for the role and the people interviewing you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Detention Custody Officer - Heathrow AP in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we're looking for. Use keywords from the job description to show us you understand the role and how you fit in.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the Detainee Custody Officer position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and helps us keep track of all the amazing candidates like you.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Detention Custody Officer. Familiarise yourself with the key aspects of the job, such as escorting and transporting immigration residents, maintaining safety standards, and treating individuals with dignity. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a DCO, strong communication is crucial. During the interview, demonstrate your ability to communicate clearly and effectively. Use examples from past experiences where you've successfully handled challenging situations or worked with people in distress. This will highlight your interpersonal skills and calm approach under pressure.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle stressful situations. Think of specific examples from your past where you’ve had to stay composed and make quick decisions. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to inquire about the training process, opportunities for career growth, or how the team supports each other in high-pressure situations. Thoughtful questions can leave a lasting impression on your interviewers.
