Control Room Supervisor in London

Control Room Supervisor

Hours

4 on 4 off

Pay

£21.23 per hour

Key Responsibilities

• Understand the organisation’s priorities and how your role supports daily objectives.
• Manage the day‑to‑day running of the LCC 24/7 and act as first‑line response to all incidents affecting the global contract.
• Take the lead on critical and emergency situations ‘out of hours’ until a client representative takes over.
• Ensure all alarms into the LCC are dealt with quickly and effectively, supporting the wider business where possible.
• Support the UK & Ireland offices in managing their responsibilities and maintain effective working relationships.
• Manage and monitor organisation’s travellers abroad, taking quick and effective action on any incidents that arise.
• Investigate issues or incidents that impact staff, premises, assets or Mitie security staff.
• Utilise security and protective systems to manage and monitor global events/incidents.
• Proactively identify issues that may impact the wider business and engage relevant stakeholders.
• Work collaboratively with other global Control Rooms to deliver consistent services.
• Escalate incidents via correct channels to the nominated company lead(s).
• Deliver exceptional customer service for all enquiries into the control room.
• Ensure staff take responsibility for each enquiry to support satisfactory resolution.
• Support the organisation in undertaking regular audits of all security and other systems.
• Lead ‘one‑off’ projects for the Control Room as directed by the client.
• Coordinate with service partners to report equipment faults quickly.
• Look for opportunities for continuous improvement and propose mutually beneficial options.
• Build and maintain effective working relationships with all key stakeholders.
• Coach and mentor LCC Controllers to reach site‑specific objectives.
• Conduct regular knowledge checks on Controllers’ ability to undertake their role and support development.
• Achieve monthly LCC KPI requirements.
• Manage WP+ to ensure hours are reconciled.
• Ensure company policies and procedures relating to the account and workforce are followed at all times.
• Conduct check‑calls where security staff are lone‑working on other UK sites.
• Perform any other duties as requested by the client.

Qualifications

• Effective leadership and team‑building skills.
• Excellent organisational skills.
• Knowledge and experience of security systems (CCTV and access control).
• Internal and external stakeholder management.
• Excellent written and verbal communication skills.
• Strong IT proficiency.
• Personal responsibility and accountability.
• Previous experience managing a team in a corporate environment.
• Previous experience managing a control room and emergency situations.

Benefits

Our market‑leading flexible benefits scheme suits your lifestyle.

We offer a virtual GP on hand, financial wellbeing support via our Salary Finance scheme, and a flexible benefits platform (Choices) that allows you to customise benefits such as dental insurance, dining cards, coffee clubs, technology products, high‑street discounts, gyms, cycle‑to‑work scheme, life cover, a save‑as‑you‑earn scheme and a Mitie Matching Share Plan.

Mitie Stars recognition provides monthly cash prizes and up to £10,000 annually.

We supply extensive training and development resources and an inclusive, accessible recruitment process.

If you require reasonable adjustments, please let us know.

Our diversity makes us stronger.

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