At a Glance
- Tasks: Monitor CCTV and respond to emergencies in a dynamic control room environment.
- Company: Join Mitie Business Services, a leader in security solutions.
- Benefits: Customisable benefits, virtual GP access, and competitive salary finance options.
- Other info: Inclusive recruitment process with opportunities for recognition and rewards.
- Why this job: Make a real difference in community safety while developing your skills.
- Qualifications: Experience in security, knowledge of laws, and a valid CCTV licence required.
The predicted salary is between 30000 - 40000 £ per year.
Better places, thriving communities.
We are looking for an organized, efficient, and experienced Control Room Operator to join our security team at Mitie Business Services. You will work within a supportive team to maintain and monitor CCTV, intruder, and fire alarm panels.
Responsibilities
- Assist with daily operational requirements, ensuring compliance and accurate recording of incidents to outline identified risks.
- Escalate incidents, report Health and Safety concerns, and respond to emergency situations.
- Produce accurate reports to ensure alarms are efficiently responded to.
Qualifications
- Knowledge of laws across the Private Security Industry, Health and Safety for the Private Security Operative, Fire Safety, technology and systems in a security environment, and emergency procedures.
- Prior control room or security experience.
- Passion for delivering excellent customer service.
- Valid CCTV Licence and a minimum of 5‑year verifiable education or work history with references.
Benefits
- Flexible benefits scheme allowing you to customise benefits to suit your lifestyle (e.g., dental insurance, dining cards, coffee clubs).
- Virtual GP and specialist advice by video or phone.
- Salary finance scheme providing access to 50% of earned pay before payday and competitive loans.
- Access to discounts through MiDeals platform, cycle‑to‑work scheme, and high‑street discounts from many retailers and gyms.
- Life cover: greater of your equivalent annual salary or a minimum of £10,000.
- Save‑as‑you‑earn scheme and Mitie Matching Share Plan (potential for free shares).
- Recognition programme: Mitie Stars with cash prizes each month and a chance to win a top prize of £10,000 at year end.
EEO and Accessibility
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and require reasonable adjustments during the recruitment process, please let us know by emailing at.
Control Room Operator/Controller in London employer: Mitie Cleaning & Hygiene Services
At Mitie Business Services, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee well-being and growth. As a Control Room Operator, you will benefit from a flexible benefits scheme tailored to your lifestyle, access to professional development opportunities, and a recognition programme that rewards your hard work. Join us in creating better places and thriving communities while enjoying the unique advantages of working in a dynamic security environment.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Operator/Controller in London
✨Tip Number 1
Network like a pro! Reach out to folks in the security industry, especially those who work at Mitie. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of laws and emergency procedures relevant to the role. We want you to show off your expertise and passion for delivering excellent customer service!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your experience and how it relates to the Control Room Operator role. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Control Room Operator/Controller in London
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight any previous control room or security experience you've got. We want to see how your background aligns with the responsibilities of the role, so don’t hold back!
Know Your Stuff:Brush up on your knowledge of laws in the Private Security Industry and Health and Safety regulations. Mentioning these in your application will show us that you’re serious about the role and understand what’s required.
Be Clear and Concise:We appreciate a well-structured application! Keep your writing clear and to the point. Use bullet points if necessary to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Make sure you brush up on the laws and regulations related to the Private Security Industry. Familiarise yourself with Health and Safety protocols, fire safety measures, and emergency procedures. This knowledge will not only impress your interviewers but also show that you're serious about the role.
✨Showcase Your Experience
Be ready to discuss your previous control room or security experience in detail. Prepare specific examples of how you've handled incidents, escalated issues, or contributed to a team. This will help demonstrate your capability and reliability in a high-pressure environment.
✨Customer Service Matters
Since delivering excellent customer service is key for this role, think of instances where you've gone above and beyond for clients or colleagues. Highlighting your passion for service can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think through potential emergency situations and how you would respond. Practising these scenarios can help you articulate your thought process clearly and confidently when it matters most.
