Campus Safety Ambassador in London

We are seeking a professional, approachable, and detail-oriented individual to join our team as a Campus Safety Ambassador. In this role, you will provide a visible and welcoming presence across LSBU campuses, helping to ensure a safe, secure, and inclusive environment for students, staff, and visitors. Acting as a key point of contact, you will be cross-trained at up to 15 locations and in both Security and Guest Services responsibilities, supporting the smooth day‑to‑day operation of campus facilities while contributing to a resilient and collaborative team.

• Student and Visitor Experience
  • Confident and competent user of the LSBU Visitor management & pass system.
  • Act as the face of LSBU, delivering a friendly and professional welcome at all times.
  • Provide directions, information, and support to students, staff, and visitors.
  • Promote and assist with the use of the SafeZone app and other campus safety tools.
  • Support LSBU events such as Welcome Week, graduations, and open days.
• Security and Safety
  • Respond to and coordinate First Aid or Security incidents.
  • Comply with legal obligations and safety requirements of the role.
  • To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the and in accordance with UK Law and Guidance bodies.
  • Fully and satisfactorily complete all of the security focused tasks and duties on site as defined within the published Assignment Instructions (AI's).
  • Conduct regular patrols of campus buildings and grounds, including student residences.
  • Support & respond to incidents, alarms, and emergencies, including lift entrapments and fire evacuations.
  • Control access to buildings and car parks, ensuring only authorised personnel enter.
  • Carry out daily/nightly audits of the visitor and contractor passes and reporting any not returned.
  • Maintain accurate logs and incident reports using systems such as OSHENS, ISARR, and MRI Evolution.
  • To protect the customer's property, people, and assets.
  • To immediately report any systems malfunctions.
• Guest Services
  • Operate reception desks, manage visitor sign‑ins, and issue passes.
  • To pre‑empt the needs of visitors and building users, and proactively engage with them to greet them, bid them farewell and/or provide support to them.
  • Learn, know and be able to provide visitors and students with information on campus maps and directories, restaurants and pubs, shops, in‑house services and daily functions, cultural activities, religious activities, sporting events, entertainment activities, special attractions, doctors, medical centres, transportation options etc.
  • To be highly visible, always available and the “go to” person for queries.
  • Answer switchboard calls and direct queries appropriately.
  • Provide first aid and mental health first aid support as required.
  • Ensure reception areas are tidy, professional, and welcoming.
• Safeguarding and Welfare
  • Actively engage with students to identify and support those in distress.
  • Report safeguarding concerns and support LSBU's Student Services team.
  • Undergo regular training in mental health awareness, Prevent, and cultural competency.
• Operational Support
  • Regular checks of buildings, ensuring all kit is functional, and logging work orders as required.
  • To set up working areas as intended and functional, to ensure colleagues, students and visitors are set up for success and can be productive whilst on site.
  • Support onsite facilities inspections and service audits, reporting maintenance issues and hazards.
  • Proactively log work orders.
  • Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self‑service channels.
  • Participate in emergency response drills and contribute to business continuity planning.
  • Ensure communication and follow‑up on any problems, visitor or colleague requests, and special requirements.
• Administrative tasks and ad‑hoc reporting
  • Creating, updating, and displaying signage as required.
  • To elevate any feedback relating to the service provided by the service team.
  • To actively build relationships with other workstreams and partners, to ensure we are operating as OneMitie.
  • Provide ad‑hoc cover and support to other work areas and teams.
  • Complete any reasonable management request or task.

• Essential
  • SIA Door Supervisor Licence (or willingness to obtain).
  • Experience in a customer‑facing or security role.
  • Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence.
  • Immaculate grooming and personal presentation.
  • Flexible, agile, and adaptable.
  • Ability to remain calm and professional in challenging situations.
  • Commitment to equality, diversity, and inclusion.
  • Essential to be able to process large volume of queries across multiple platforms.
  • Core skills required: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation.
• Desirable
  • First Aid and Mental Health First Aid certification.
  • Familiarity with incident reporting systems (e.g., OSHENS, ISARR).

• Cross‑training in security and Guest Services.
• Access to customer and student experience training.
• Access to Mitie's “I Am Mitie” and “Leave it to Me” customer service programmes.
• Ongoing professional development and career progression opportunities.

• Provide support to the wider service team as and when required.
• To actively build relationships with other workstreams and partners, to ensure we are operating as OneMitie.
• Provide ad‑hoc cover and support to other work areas and teams.

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more! We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme. Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.