At a Glance
- Tasks: Lead a cleaning team to ensure top-notch service across various client sites.
- Company: Join Mitie, a leader in facilities management with a focus on community well-being.
- Benefits: Enjoy 20 days holiday, flexible benefits, and discounts at over 850 retailers.
- Other info: Great career progression opportunities and a supportive work environment.
- Why this job: Make a real difference in creating better places for communities to thrive.
- Qualifications: Previous supervisory experience and strong communication skills are essential.
The predicted salary is between 13.22 - 13.22 £ per hour.
Better places, thriving communities.
At Mitie we bring out the best in places.
Unlocking their potential so that everyone looks forward to using them and can do their best work in them.
From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.
We're looking for a Cleaning Supervisor who will deliver excellent service standards, while meeting SLA agreements and managing a cleaning team across multiple client sites.
Contract
Permanent
Hours
Mondays and Fridays 15:45-18:45 / Tuesdays, Wednesdays and Thursdays 16:15-19:15 (Please note that these hours may be changing to 16:45-19:45 but will be discussed at Interview Stage
Pay
£13.22 per hour
Location
- Granite House, Leicester LE7 1PL
- Role Responsibilities
- Manage a cleaning team, including recruitment, training, and development
- Deliver routine planned and periodic cleaning to a high standard
- Ensure staff follow task schedules and Health & Safety procedures
- Monitor cleanliness standards, distribute uniforms, and manage stock levels
- Handle issues professionally and elevate to line manager when needed
- Offer a first-class service to their dedicated functional area, dedicating attendance on the floor, monitoring and mentoring their team as required.
- Work closely with their teams and work effectively and efficiently in accordance with contract
- Deliver to the agreed services within the budget allocated to their role and to the standard required
- Develop relationships with the onsite team and collaborate with other stakeholders to execute their role
- Follow the Company's QHSE procedures and ensure teams are working within correct QHSE guidelines
- Bring to the attention of the line manager any apparent deficiencies in systems of work or equipment provided that pose danger or risks to health and safety
- Ensure staff complaints are dealt with promptly and appropriately, escalating as necessary
- Resolve any operational issues and escalates to appropriate persons as required
- Act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy
- Supervise, encourage and support their teams, ensuring company standards are met.
Directing their teams through their daily routines and interact with customers ensuring they have an exceptional experience
- Conduct meaningful briefings with their team providing line management and direction to fulfil their areas goals & objectives
- Follow Cleaning schedule for cleaning duties allocated to you
- Be flexible with duties and hours to suit the needs of the business
You will work closely with the Facilities Manager and support with the below where required
- Implementation of controls and measures to ensure all service levels are achieved across all areas
- Ensure all local client guidelines regarding operation, health and safety and other business areas are followed by Team members always
- Management of absence for the service ensuring return to work interviews are being completed, absence levels are tracked, and the absence management process is being followed
- Ensure that contractual operational hours are achieved across all areas of responsibility always
- Ensure specified lines of communication are followed, with attention to escalation and problem reporting
- Ensure effective methods of managing holiday bookings, ensuring all entitlement is booked by all staff, and operational cover is maintained
- Responsible for ensuring there are adequate staffing levels across the department in-line with contract specification and demand
- Plan, allocate and evaluate work carried out by individuals, teams and self & provide and organise information for action
- Ensure that all colleagues are trained in accordance with company requirements
- Communicate in an engaging way and motivating messages are conveyed across all teams.
- Effectively resources the team in line with business requirements
- Manage performance management for their team, ensuring there are mireviews completed
- Ensure that engagement action plans are brought to & kept alive across the entire team, creating a positive environment that contributes to making Mitie a great place to work
- Utilise the internal HR systems, people support services to support them in their roles
- Coach & develop their teams to be the best they can be
- Bring to life the Mitie values daily ensuring they & their teams demonstrate the exceptional everyday
- Undertake additional duties as required to fulfil requirements needed by the contract
What We're Looking For
- Previous supervisory and cleaning experience
- Strong communication skills and professional attitude
- Ability to work independently and to a schedule
- Reliable, hardworking, and committed to service excellence
- Willingness to support continuous improvement in service delivery
What We Offer You
- 20 days Holiday entitlement plus UK Bank Holidays and pension contributions
- Discounts through Mi Deals with over 850 high street retailers
- Access to a virtual GP and financial wellbeing support via Salary Finance
- Flexible benefits platform, Choices, to customise your benefits
- Recognition through Mitie Stars, with monthly and annual cash prizes
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household.
So you can get expert advice by video or phone without having to leave your home.
We offer financial wellbeing assistance through our Salary Finance scheme.
For example, you could access 50% of your earned pay before payday for a small fee.
Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices.
This gives you the chance to customise your benefits to best suit your lifestyle.
You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our Mi Deals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants.
We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work.
There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people.
Progressing your career is therefore a top priority for us.
We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all.
If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally.
We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?
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Cleaning Supervisor in Leicester employer: Mitie Cleaning & Hygiene Services
Mitie Cleaning & Hygiene Services is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. Located in Dalkeith, this role as a Licensed Security Officer not only provides competitive benefits such as life cover and dental insurance but also fosters personal and professional growth through various opportunities. Join us to be part of a team that values proactive protection and compliance while enjoying unique perks like discounts through MiDeals.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cleaning Supervisor in Leicester
✨Join Local Community Boards
Get involved in local community boards or forums related to janitorial services. You'll find job postings and connect with businesses in your area, which can really bolster your chances of landing that full-time gig at places like Mitie Cleaning & Hygiene Services.
✨Network with Industry Pros
Don't underestimate the power of networking! Attend industry-specific events or workshops in your locality. Chatting with people already in the field can lead you to hidden job opportunities that might not even be advertised yet.
✨Show Off Your Skills
Consider creating a simple portfolio that outlines your experience and specific skills in janitorial services. You can showcase before-and-after photos of your work or even testimonials from past employers. This can help you stand out when applying at places like Mitie Cleaning & Hygiene Services.
✨Apply Directly and Keep it Local
When you see a full-time position that sparks your interest, don’t just apply online. If you can, walk into the company, like Mitie Cleaning & Hygiene Services, with a smile and express your eagerness to contribute. Nothing beats meeting face-to-face and making that personal connection!
We think you need these skills to ace Cleaning Supervisor in Leicester
Some tips for your application 🫡
Highlight Relevant Experience:When showcasing your experience, focus on any previous roles in janitorial or cleaning services. Include specifics like the types of environments you've worked in – be it offices, schools, or hospitals – and mention any cleaning techniques or equipment you're familiar with. This will show Mitie Cleaning & Hygiene Services that you’ve got the practical skills needed for the job!
Certifications Matter:If you have any certifications related to cleaning, health and safety, or equipment handling, make sure to include them in your CV. These can really set you apart from other candidates and demonstrate your commitment to quality and safety in your approach, which is crucial in the janitorial industry.
Tailor Your Cover Letter:Your cover letter should explain why you’re interested in working with Mitie Cleaning & Hygiene Services specifically. Talk about what excites you about the role and how you align with their values. Maybe you love maintaining cleanliness and creating a welcoming environment; let that shine through!
Get Your Availability Clear:Since this is a full-time position, be sure to mention your availability at the beginning of your application. Mitie Cleaning & Hygiene Services will want to know that you can commit to the hours required, so throwing in your ideal working times can help ease any worry about schedule conflicts!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Cleaning Techniques
Brush up on various cleaning techniques and equipment you're familiar with. Be ready to highlight specific experiences where you've tackled challenging cleaning situations. This could give the hiring team at Mitie Cleaning & Hygiene Services a glimpse of your hands-on skills!
✨Safety First!
Make sure you're up-to-date on health and safety regulations relevant to janitorial work. We can expect some questions about how you handle hazardous materials or ensure hygiene—demonstrating knowledge here shows you're serious about your job and safety at Mitie Cleaning & Hygiene Services.
✨Flexibility is Key
As this is a full-time role, be prepared to discuss your flexibility regarding shifts and potential overtime. Employers love to see candidates who are adaptable to changing schedules, so share experiences that highlight your commitment and reliability.
✨Present Your Experience!
If you have a portfolio or references from previous jobs in cleaning services, bring them along or have them ready to share. This can strengthen your case at Mitie Cleaning & Hygiene Services, showcasing your work ethic and the quality of your previous roles in janitorial services.
