At a Glance
- Tasks: Deliver exceptional service and support guests at Trinity Leeds Shopping Centre.
- Company: Join the UK's leading facilities management company, Mitie.
- Benefits: Flexible benefits, virtual GP, discounts, and career development opportunities.
- Other info: Inclusive recruitment process with diverse training and development resources.
- Why this job: Be part of a dynamic team making a real impact on guest experiences.
- Qualifications: Retail experience, strong communication skills, and a passion for customer service.
The predicted salary is between 13.45 - 13.45 £ per hour.
Rate of pay: £13.45 per hour Contract: 0hrs relief Type of Employment: Part time Shift Pattern: 0hrs, hours between 0830 – 20:00 Location: Shopping Centre - Leeds - Trinity Leeds
Join our team at Trinity Leeds Shopping Centre as a Guest Services Host to be part of delivering exceptional service every day.
Better places, thriving communities.
With a shift available from 08:30 to 20:00, you'll have the opportunity to provide efficient and effective service to our clients, Guests, exceeding their needs and requirements whenever possible.
Take ownership of all enquiries at the reception / guest lounge area, using your questioning and listening skills to identify and offer solutions to guests needs.
Building strong relationships with your colleagues is key to our "one team approach" to customer service and achieving our business objectives.
Respond to emails in a professional and timely manner while maintaining the appearance and housekeeping standards of the Guest Services lounge.
Remember to always be professional, courteous, and maintain a professional appearance, following the rules regarding personal presentation.
Answer telephone queries clearly and professionally, Trinity Leeds Gift card sales, and manage lost property.
As part of the guest services team, you will regularly support on centre events including summer / winter activations, this could include craft clubs, Sip sessions, Artisan Markets etc.
By supporting the management team with administrative tasks and offering assistance as needed, you'll play a crucial role in maintaining a high standard of work.
Lead by example for ‘Made you smile' and ‘Mystery shopper'
Stay vigilant and report any suspicious activity to the Control Room while supporting with Fire Emergency situations as instructed.
Follow the correct procedure to forward customer complaints to the Client and live by the Trinity Leeds and Landsec Values to help shape our vision.
- What We Are Looking For
- Motivated and genuine enthusiasm to learn and develop
- Ability to work as part of a team
- Good communication skills
- Minimum of 2 years in retail or similar background
- Excellent customer service and communication skills
- The ability to solve problems
- Target driven
- Confident, Positive and professional attitude
- Must be passionate about Guest Service
- Must be able to work as part of a team and on own initiative
- Excellent communications skills
- Must have a professional attitude to flexible working hours
- Must be able to deal with challenging and difficult situations
Benefits
- Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household.
So you can get expert advice by video or phone without having to leave your home.
We offer financial wellbeing assistance through our Salary Finance scheme.
For example, you could access 50% of your earned pay before payday for a small fee.
Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible benefits platform, Choices.
This gives you the chance to customise your benefits to best suit your lifestyle.
You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
- We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our Mi Deals platform. And we have a cycle‑to‑work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants.
We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work.
There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
- Our success is a direct result of the experience and quality of our people.
Progressing your career is therefore a top priority for us.
We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
- We are committed to ensuring our recruitment process is inclusive and accessible to all.
If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally.
We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
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Relief - Guest Services Host in Leeds employer: Mitie Cleaning & Hygiene Services
Mitie Cleaning & Hygiene Services is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. Located in Dalkeith, this role as a Licensed Security Officer not only provides competitive benefits such as life cover and dental insurance but also fosters personal and professional growth through various opportunities. Join us to be part of a team that values proactive protection and compliance while enjoying unique perks like discounts through MiDeals.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Relief - Guest Services Host in Leeds
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Mitie Cleaning & Hygiene Services and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Mitie Cleaning & Hygiene Services and let us see your personality shine through!
We think you need these skills to ace Relief - Guest Services Host in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Mitie Cleaning & Hygiene Services.
Get Familiar with Our Brand:Before applying, take some time to learn about Mitie Cleaning & Hygiene Services and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Mitie Cleaning & Hygiene Services.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Mitie Cleaning & Hygiene Services will surely appreciate.
