At a Glance
- Tasks: Be the friendly face of Trinity Leeds, delivering exceptional guest experiences.
- Company: Join Mitie, a leading facilities management company with a diverse and inclusive culture.
- Benefits: Enjoy flexible benefits, high street discounts, and access to a virtual GP.
- Other info: Great career progression opportunities and a supportive team environment.
- Why this job: Make a real impact by creating memorable experiences for visitors in a vibrant shopping centre.
- Qualifications: Customer service experience and strong communication skills are essential.
Better places, thriving communities.
Guest Services Host / Receptionist
Job Title: Guest Services Host / Receptionist
Rate of Pay: £13.45 per hour
Contract: Permanent, Part Time
Weekly Contractual Hours: 22hrs
Shift Pattern: Wednesday: 0900 - 1630 (Reception) or (Guest Services), Friday: 0800 - 1630 (Reception), Saturday: 0830 - 1700 or 1130 - 2000 (Guest Services)
Location: Trinity Leeds Shopping Centre, Albion Street, Leeds, West Yorkshire, LS1 5AT
About The Role
Join our team at Trinity Leeds Shopping Centre as a Guest Services Host / Receptionist, where you will be the welcoming face of the centre and play a key role in delivering an exceptional guest experience. Based within the Guest Services Lounge and reception area, you will provide a professional, friendly, and efficient service to all visitors, retailers, clients, and stakeholders.
You will be responsible for managing reception duties, handling guest enquiries, and ensuring every interaction reflects the high standards of Trinity Leeds. You will take ownership of all enquiries, using excellent listening and communication skills to identify guest needs and provide effective solutions, always striving to exceed expectations.
- Welcome guests, visitors, clients, and contractors in a professional and friendly manner.
- Manage the reception and Guest Services Lounge, ensuring a positive first impression at all times.
- Handle face‑to‑face, telephone, and email enquiries promptly, professionally, and efficiently.
- Provide information, directions, and assistance to visitors, ensuring an outstanding customer experience.
- Process Trinity Leeds Gift Card sales and maintain accurate records.
- Manage and administer lost property procedures.
- Maintain high standards of presentation, cleanliness, and housekeeping throughout the reception and guest lounge areas.
- Build strong working relationships with colleagues and support the centre's "One Team" approach to customer service.
- Assist the management team with administrative and reception-based tasks as required.
- Support centre events and activations, including seasonal campaigns, Artisan Markets, craft clubs, Sip sessions, and other promotional activities.
- Respond appropriately to customer complaints, following established procedures and escalating where necessary.
- Remain vigilant and report suspicious activity to the Control Room in line with centre policies.
- Support emergency procedures, including Fire Emergency situations, as directed.
- Uphold Trinity Leeds and Landsec values in all aspects of your role.
What We Are Looking For
We are seeking a motivated, customer‑focused individual who is passionate about delivering excellent guest and reception services.
The Ideal Candidate Will Have
- A minimum of two years' experience in a customer‑facing, retail, hospitality, reception, or similar environment.
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Experience handling enquiries via telephone, email, and face‑to‑face interactions.
- The ability to remain professional, calm, and solution‑focused in challenging situations.
- Strong organisational and administrative skills with attention to detail.
- A confident, positive, and professional approach.
- The ability to work effectively both independently and as part of a team.
- A willingness to learn, develop, and adapt to the needs of the business.
- Flexibility to work a varied shift pattern and support centre events when required.
This is an exciting opportunity for someone who enjoys a varied role that combines reception duties, guest services, customer engagement, and administration, while helping create memorable experiences for everyone who visits Trinity Leeds.
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Guest Services / Receptionist in Leeds employer: Mitie Cleaning & Hygiene Services
Mitie Cleaning & Hygiene Services is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. Located in Dalkeith, this role as a Licensed Security Officer not only provides competitive benefits such as life cover and dental insurance but also fosters personal and professional growth through various opportunities. Join us to be part of a team that values proactive protection and compliance while enjoying unique perks like discounts through MiDeals.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services / Receptionist in Leeds
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Mitie Cleaning & Hygiene Services and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Mitie Cleaning & Hygiene Services and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Mitie Cleaning & Hygiene Services.
Get Familiar with Our Brand:Before applying, take some time to learn about Mitie Cleaning & Hygiene Services and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Mitie Cleaning & Hygiene Services.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Mitie Cleaning & Hygiene Services will surely appreciate.
