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- Tasks: Manage cleaning operations and build strong client relationships while ensuring compliance.
- Company: Join Mitie Cleaning & Hygiene Services, a leader in facilities management.
- Benefits: Enjoy flexible benefits, financial support, and access to a virtual GP.
- Why this job: Make a real impact in a dynamic role with excellent career growth opportunities.
- Qualifications: Management experience in cleaning services and strong communication skills required.
- Other info: Inclusive recruitment process with adjustments available for applicants with disabilities.
The predicted salary is between 30000 - 42000 £ per year.
Contract: Permanent
Type: Full Time
Hours: 40 hours per week (5 days over 7)
Location: Trinity Leeds, Albion Street, Leeds, West Yorkshire, England, LS1 5AT
Role Responsibilities
- Build strong relationships with contract clients and conduct audit inspections.
- Monitor performance against SLAs and cleaning specifications.
- Manage daily employee wages and ensure Health & Safety compliance.
- Manage daily cleaning operations on site.
- Follow statutory Fire and Safety regulations to mitigate risks.
- Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
What We're Looking For
- Previous management experience in soft services/cleaning within facilities management.
- Excellent customer service and communication skills.
- Strong organisational and time‑management abilities.
- IT literacy, especially in Microsoft Office.
- Full UK clean driving licence (company car provided).
- IOSH Health & Safety qualification desirable.
What We Offer You
- Access to a virtual GP for you and your household.
- Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
- Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.
- High‑street discounts on thousands of retailers, gyms and more via our MiDeals platform.
- Cycle‑to‑work scheme.
- Life cover: greater of your equivalent annual salary or a minimum of £10,000.
- Save‑as‑you‑earn scheme.
- Mitie Matching Share Plan (potential free shares).
- Mitie Stars recognition with cash prizes and a chance to win a top prize of £10,000.
- A wide selection of training and development resources.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make reasonable adjustments during the recruitment process, please let us know.
Cleaning Services Support Manager in Leeds employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Services Support Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facilities management sector. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Mitie and their values. Show us how your experience aligns with our commitment to excellent service delivery and compliance. Tailor your answers to reflect our company culture!
✨Tip Number 3
Practice your communication skills! As a Cleaning Services Support Manager, you'll need to build strong relationships. Role-play common interview scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Mitie team.
We think you need these skills to ace Cleaning Services Support Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Cleaning Services Support Manager role. Highlight your management experience in soft services and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've built strong client relationships or managed cleaning operations effectively. Let us know what makes you tick!
Show Off Your IT Skills: Since IT literacy is key, don’t forget to mention your proficiency in Microsoft Office. If you have any experience with other software that could help in managing cleaning operations, be sure to include that too. We love tech-savvy candidates!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Familiarise yourself with the cleaning services industry and Mitie's specific operations. Understand their SLAs and compliance requirements, as well as any recent news or changes in the sector. This will show that you're genuinely interested and prepared.
✨Showcase Your Management Skills
Prepare examples from your previous experience where you've successfully managed teams or projects. Highlight your ability to build relationships, monitor performance, and ensure compliance with health and safety regulations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer Service Excellence
Think of scenarios where you’ve gone above and beyond for clients. Be ready to discuss how you handle difficult situations and maintain high standards of service delivery. This is crucial for a role that involves client interaction and relationship building.
✨Be Tech-Savvy
Brush up on your IT skills, especially with Microsoft Office. You might be asked about how you use technology to manage operations or improve efficiency. Consider bringing examples of how you've used software tools in your previous roles to enhance productivity.
