At a Glance
- Tasks: Manage key accounts and ensure exceptional service delivery to clients.
- Company: Join Mitie, a leading facilities management company with a focus on thriving communities.
- Benefits: Enjoy flexible benefits, financial wellbeing support, and recognition for your hard work.
- Other info: Dynamic role with travel opportunities and excellent career development.
- Why this job: Be the face of Mitie, building strong relationships and making a real impact.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Better places, thriving communities. Join Mitie – the future of high performing places.
Hours: Monday to Friday, 8:00am - 5:00pm
Location: Regional Recruitment - Oxford / Southampton: Mobile position, traveling to client sites
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We’re seeking a motivated and customer centric Key Account Manager to join our Mitie Landscapes sector, to ensure that we deliver exceptional results every day to our clients. You will visit client sites across the Oxford area to ensure high standards of service delivery. The role focuses on building strong customer relationships, carrying out service quality audits, and identifying opportunities to enhance the overall customer experience.
Key Responsibilities
- Act as the primary point of contact for your designated clients, delivering a responsive, professional, and customer-focused service.
- Manage and develop strong working relationships with clients and internal teams.
- Ensure service delivery consistently meets agreed KPIs and SLAs.
- Ensure all services are delivered in line with company policies and procedures, including HR, QHSE, and compliance.
- Work closely with clients to understand their needs and expectations.
- Support contract continuity and longevity through excellent service delivery and proactive engagement.
What We Are Looking For
- Experience within a field based account management position.
- Ability to demonstrate a passion for developing relationships internally and externally.
- Strong communication and people management skills.
- Willing to travel throughout your region for client/site visits.
- Comfortable with Microsoft Office packages.
- Strong organisation skills and attention to detail.
Benefits
Our market‑leading offering provides you with benefits that suit your lifestyle. We provide a virtual GP, financial wellbeing assistance, a Salary Finance scheme, a flexible lifestyle benefits platform called Choices, optional extra holiday days, critical illness insurance, dental treatment, technology products, high street discounts, a cycle‑to‑work scheme, life cover up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan. We award our employees with Mitie Stars as recognition for their hard work, offering cash prizes monthly and a chance to win a top prize of £10,000. We offer a diverse variety of training and development avenues via a wide selection of learning resources.
Equal Opportunities
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments during the recruitment process, please let us know by emailing Jessica Mercel at jess.mercel@mitie.com.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Landscapes Key Account Manager employer: Mitie Cleaning & Hygiene Services
At Mitie, we pride ourselves on fostering a vibrant work culture where our employees can thrive and excel. As a Key Account Manager in the picturesque regions of Oxford and Southampton, you will enjoy a flexible mobile working environment, competitive benefits tailored to your lifestyle, and ample opportunities for professional growth through diverse training resources. Join us in making a meaningful impact on communities while being recognised for your hard work with our Mitie Stars programme.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Landscapes Key Account Manager
✨Tip Number 1
Get to know the company inside out! Research Mitie's values, recent projects, and their approach to customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Key Account Manager role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to account management and customer relations. Think about specific examples from your past experiences that demonstrate your skills and how you can add value to Mitie.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Mitie and ready to contribute to creating better places and thriving communities.
We think you need these skills to ace Landscapes Key Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in account management and any relevant achievements that showcase your ability to build strong customer relationships.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the role and how your skills align with Mitie's values. Don’t forget to mention your willingness to travel and your commitment to delivering exceptional service.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application reflects your ability to communicate effectively. Use clear and concise language, and don’t shy away from sharing examples of how you’ve successfully managed client relationships in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, and you’ll be one step closer to joining our fantastic team at Mitie!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Clients
Before the interview, research Mitie's key clients and their specific needs. Understanding their expectations will help you demonstrate how you can build strong relationships and deliver exceptional service.
✨Showcase Your Experience
Prepare to discuss your previous experience in account management, especially in a field-based role. Highlight specific examples where you've successfully managed client relationships and met KPIs, as this will resonate well with the interviewers.
✨Demonstrate Communication Skills
Since strong communication is crucial for this role, practice articulating your thoughts clearly. Consider role-playing common interview questions with a friend to refine your responses and ensure you come across as professional and customer-focused.
✨Ask Insightful Questions
Prepare thoughtful questions about Mitie's approach to client engagement and service delivery. This shows your genuine interest in the role and helps you understand how you can contribute to their mission of creating better places and thriving communities.
