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- Tasks: Protect the Waitrose store while delivering top-notch customer service.
- Company: Join the dynamic Mitie Cleaning & Hygiene Services team.
- Benefits: Earn £13.50 per hour with flexible benefits and career growth opportunities.
- Why this job: Be part of a supportive team and make a real difference in security.
- Qualifications: Previous security experience and excellent communication skills required.
- Other info: Full training provided, including SIA licence renewal and access to technology.
The predicted salary is between 11 - 16 £ per hour.
Retail Security Officer role to protect the Waitrose store, its people, and/or assets by providing security and excellent customer service through Mitie and Waitrose key values.
£13.50 per hour pay rate alongside numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers!
Fantastic opportunity to join the evolving Waitrose and Mitie family!
- On site Parking
- Staff subsidised restaurant
- Full and extensive training will be provided including MAYBO and key focus on customer service
- Company funded SIA licence renewal
- Fully supported by the NOC and be provided with technology such as body worn camera and incident reporting device
Delivering results that meet and/or exceed the expectations of Mitie and Waitrose by using all technology provided and following ASCONE guidance.
What We Are Looking For
- Previous security experience
- SIA License
- Excellent communication skills at all levels
- Energy and enthusiasm
- SC Clearance desirable
Main Duties & Responsibilities
- To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
- Fully engage with National Operations Centre (NOC) and Mitie management and use of all technology provided, including body cams and mobile devices to aid in the reporting of all incidents.
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
- Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
- To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties.
- Work in a systematic, methodology and orderly way.
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- To maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
- To call emergency services and Communication Centre to report all incidents.
- To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
- Delivering results that meet and/or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- Ensure you renew your licence 16 weeks before expiry.
Training
- Fully and satisfactorily complete all required competency training.
- To undertake training to ensure continuous self-development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- Ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- To maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
- To call emergency services and Communication Centre to report all incidents.
Benefits
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover is the greater of your equivalent annual salary or a minimum of £10,000 – giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Seniority level: Entry level
Employment type: Full-time
Job function: Other, Information Technology, and Management
Industries: Facilities Services
Join our Mitie Team. Apply Now.
Relief Security Officer in Kidderminster employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Security Officer in Kidderminster
✨Tip Number 1
Network like a pro! Reach out to current or former Mitie employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Relief Security Officer role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by practising common security scenarios. Think about how you'd handle difficult customers or potential threats. Show us your problem-solving skills and ability to stay calm under pressure!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and ready for the role. A smart appearance shows that you take the opportunity seriously and respect the company’s values.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. Apply through our website for the best chance!
We think you need these skills to ace Relief Security Officer in Kidderminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Relief Security Officer role. Highlight your previous security experience and any relevant skills that match what we're looking for, like excellent communication and a proactive attitude.
Showcase Your Enthusiasm: We love seeing candidates who are genuinely excited about joining our team! In your application, let us know why you want to work with Mitie and how you align with our values. A bit of personality goes a long way!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your experience and skills without having to decipher complicated sentences.
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures that we receive all your details correctly and helps us process your application faster. Plus, it’s super easy!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Before the interview, make sure you’re familiar with Mitie and Waitrose's values. Understand their approach to security and customer service, as this will help you align your answers with what they’re looking for.
✨Showcase Your Experience
Be ready to discuss your previous security experience in detail. Highlight specific situations where you demonstrated excellent communication skills or handled challenging customers effectively.
✨Stay Calm Under Pressure
Prepare for situational questions that may test your ability to remain professional in difficult scenarios. Think of examples where you maintained composure and used common sense to resolve issues.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role or the company culture. This shows your genuine interest and helps you determine if it’s the right fit for you.
