At a Glance
- Tasks: Deliver top-notch service and manage cleaning standards across multiple contracts.
- Company: Join a company dedicated to better places and thriving communities.
- Benefits: Enjoy flexible benefits, financial support, and access to a virtual GP.
- Other info: Inclusive recruitment process with training and development opportunities.
- Why this job: Make a real difference in service delivery while building strong client relationships.
- Qualifications: Management experience in cleaning services and IT skills required.
The predicted salary is between 30000 - 40000 € per year.
Better places, thriving communities.
We are looking for a Service Support Manager who will deliver excellent service standards, meet SLA agreements, and adhere to cleaning specifications and compliance procedures.
Role Responsibilities
- Build strong relationships with contract clients and conduct audit inspections.
- Monitor performance against SLAs and cleaning specifications.
- Manage daily employee wages and ensure Health & Safety compliance.
- Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
Required Qualifications
- Previous management experience in soft services/cleaning within facilities management.
- IT literacy, especially in Microsoft Office.
- Full UK clean driving licence (company car provided).
- IOSH Health & Safety qualification desirable.
Benefits
- Access to a virtual GP for you and your household.
- Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
- Flexible lifestyle benefits through our Choices platform (extra holidays, insurance, dental care, technology products).
- High street discounts through MiDeals, cycle‑to‑work scheme, life cover up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme, Mitie Matching Share Plan.
- Recognition with Mitie Stars, cash prizes, potential £10,000 top prize.
- Training and development opportunities.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need reasonable adjustments, please let us know by emailing Shradha Singh at shradha.singh@mitie.com.
Service Support Manager in Inverness employer: Mitie Cleaning & Hygiene Services
At Mitie, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. As a Service Support Manager in the beautiful Inverness and Highlands, you will benefit from flexible lifestyle options, access to a virtual GP, and extensive training opportunities, all while contributing to thriving communities through exceptional service delivery.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Manager in Inverness
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who have experience in soft services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to service delivery and compliance. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your management experience and how it aligns with the role of Service Support Manager. The more you practice, the more confident you'll feel.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Support Manager in Inverness
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Support Manager role. Highlight your previous management experience in soft services and any relevant qualifications, like your IOSH Health & Safety certification. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering excellent service standards and how you can build strong relationships with our clients. Keep it engaging and personal – we love a bit of personality!
Showcase Your IT Skills:Since IT literacy is key for this role, make sure to mention your proficiency in Microsoft Office. If you have experience with any other relevant software or tools, don’t forget to include that too. We appreciate tech-savvy candidates!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Make sure you understand the role of a Service Support Manager inside out. Familiarise yourself with the key responsibilities like managing SLAs and compliance procedures. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your previous management roles in soft services or cleaning. Highlight how you've built strong client relationships and ensured service delivery. This will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Brush Up on Health & Safety
Since an IOSH qualification is desirable, make sure you can discuss relevant health and safety practices. Be ready to explain how you've implemented these in past roles, as this will show your commitment to compliance and employee welfare.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s approach to service delivery and employee management. This not only shows your interest but also gives you insight into whether the company culture aligns with your values.
