At a Glance
- Tasks: Lead and manage a team to ensure efficient patient movement and waste management in a hospital.
- Company: Join Mitie, the UK's leading facilities management company with a focus on quality and care.
- Benefits: Enjoy flexible benefits, financial wellbeing support, and access to discounts from top retailers.
- Other info: Opportunities for career progression and diverse training resources available.
- Why this job: Make a real difference in patient experience while developing your leadership skills.
- Qualifications: Experience in portering or logistics, excellent communication, and strong people skills.
The predicted salary is between 36000 - 60000 £ per year.
As a Portering Manager, you will be responsible for the efficient and safe management of all portering services within the hospital, with a primary focus on patient movement and waste management. This also includes the coordination, supervision, and development of a large team of porters to ensure timely and compassionate transportation of patients, as well as the effective movement of equipment, specimens, waste, and supplies. The role is critical to supporting clinical services, enhancing patient experience, and maintaining the smooth operation of a busy healthcare facility operating 24/7.
Main Responsibilities
- Lead, recruit, train, and develop a large portering team, creating a high‑performance culture focused on professionalism, wellbeing and patient‑centred service.
- Manage staff rotas across a 24/7 operation, ensuring optimal staffing levels and fair application of HR policies, performance management, and succession planning.
- Oversee the central portering control room to ensure efficient task allocation, dispatch, and tracking, maintaining strong service levels across all hospital departments.
- Ensure the safe and timely movement of equipment, specimens, medical gases, waste, supplies, and other key items, maintaining compliance with infection control, COSHH, and health & safety standards.
- Monitor, report, and improve performance against KPIs and SLAs, conducting regular audits and implementing service improvements where required.
- Manage departmental budgets, equipment maintenance, and resource utilisation, identifying opportunities for efficiency savings and improved service delivery.
- Build strong relationships with clinical teams, estates, security, and external contractors, acting as the main point of contact for portering and waste‑related issues.
- Oversee waste management operations and contracts, ensuring compliance, addressing service failures, and delivering waste‑related improvement projects across the organisation.
What We’re Looking For
- Experience as a Portering Supervisor/Manager, or equivalent (Logistics)
- Exposure of operating within a hospital environment.
- Excellent communication skills.
- Strong people skills.
Benefits
Our market‑leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household, allowing you to get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme, allowing you to access 50% of your earned pay before payday for a small fee, as well as competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices, where you can purchase up to five extra days’ holiday each year, buy critical illness insurance, seek dental treatment, or purchase technology products at an affordable cost.
We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform, and we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available, along with enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work, with cash prizes up for grabs each month and a chance to win a top prize of £10,000 at the end of the year.
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us, and we offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Inclusion & Accessibility
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make any reasonable adjustments during the recruitment process, please let us know by emailing Harnaik Sahdra.
About Mitie
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, with clients ranging from household names in banking, critical government sites, hospitals and schools.
Portering Manager in Ilford employer: Mitie Cleaning & Hygiene Services
Mitie is an exceptional employer, offering a supportive and dynamic work environment for Portering Managers in the healthcare sector. With a strong focus on employee wellbeing, professional development, and a culture of recognition, we provide comprehensive benefits including flexible lifestyle options, financial assistance, and opportunities for career progression. Our commitment to inclusivity and accessibility ensures that all employees can thrive while contributing to the vital services that enhance patient care in our busy hospital setting.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Portering Manager in Ilford
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those working in portering or logistics. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and patient care. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully managed teams or improved processes in previous roles. This will help you stand out as a strong candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Portering Manager in Ilford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Portering Manager role. Highlight your experience in managing teams, especially in a hospital environment, and showcase any relevant skills that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about patient care and how your leadership style can enhance the portering services at our hospital. Keep it concise but impactful!
Showcase Your People Skills:Since this role involves leading a large team, emphasise your strong people skills in your application. Share examples of how you've successfully managed teams and improved service delivery in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Make sure you understand the ins and outs of portering services, especially in a hospital setting. Brush up on patient movement protocols, waste management standards, and compliance regulations like COSHH. This knowledge will show that you're serious about the role and ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Portering Manager, you'll be leading a large team, so be prepared to discuss your experience in managing and developing staff. Share specific examples of how you've built high-performance cultures or handled staffing challenges. This will demonstrate your capability to lead effectively in a busy environment.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions. This will help you build rapport with the interviewers and showcase your strong people skills.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about past experiences where you had to manage crises or improve service delivery. Prepare to explain your thought process and the outcomes, as this will highlight your ability to handle the demands of a 24/7 operation.
