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For Companies At a Glance
- Tasks: Lead operations for healthcare services, ensuring top-notch client relationships and compliance.
- Company: Join Mitie, the UK's leading facilities management company with a diverse team.
- Benefits: Enjoy flexible benefits, virtual GP access, and financial wellbeing support.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Strong customer service skills and a full UK driving licence required.
- Other info: Opportunities for career growth and recognition through Mitie Stars.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an enthusiastic Head of Operations for our Facilities Soft Service Healthcare Contract. They will manage client relationships, audit performance, and ensure compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and Health & Safety regulations. They will oversee employee payroll, training, and excellent service delivery across multiple sites.
Main Duties
- Building and maintaining client relationships.
- Overseeing and conducting (when required) audit inspections.
- Ensuring all required training is carried out and up to date.
- Managing compliance with HR, QHSE and recruitment, and adhering to Mitie and Trust policies.
- Flexibility in working hours is required to meet client needs effectively.
Qualifications & Skills
- A good understanding of current National standards of cleanliness within the NHS is required.
- Strong customer service, communication, and IT skills, particularly in Microsoft Office.
- A cleaning qualification is desirable.
- The ideal candidate must be flexible, organized, and have excellent time management skills.
- As travelling between multiple sites is required, candidates will need a full UK clean driving license.
Benefits
- Access to a virtual GP for you and members of your household.
- Financial wellbeing assistance through our Salary Finance scheme.
- Link to our flexible lifestyle benefits platform, Choices.
- Access to high-street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.
- Life cover of up to four times your salary and enhanced pension contributions.
- Recognition through Mitie Stars with cash prizes.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments during the recruitment process, please let us know by emailing Sophie Willson.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Together our diversity makes us stronger.
Head of Operations in Ilford employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in Ilford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Head of Operations role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent projects, and challenges they face in facilities management. This will help us tailor your responses and show them you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. We can even help you with some typical scenarios you might face as a Head of Operations, so you’re ready to impress.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Head of Operations in Ilford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Operations role. Highlight your experience in managing client relationships and compliance with SLAs and KPIs, as these are key aspects of the job.
Showcase Relevant Skills: Don’t forget to showcase your strong customer service and communication skills. Mention your proficiency in Microsoft Office and any relevant cleaning qualifications you might have.
Be Clear and Concise: When writing your cover letter, be clear and concise. Use straightforward language to explain why you’re the perfect fit for the role and how your flexibility and organisational skills will benefit us.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with the Mitie team!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your SLAs and KPIs
Before the interview, brush up on the specific Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) relevant to the role. Being able to discuss how you’ve successfully managed these in past positions will show your understanding of the job's requirements.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your strong customer service abilities. Think about times when you’ve built or maintained client relationships, especially in a healthcare setting. This will demonstrate your fit for the role and your commitment to excellent service delivery.
✨Demonstrate Flexibility and Organisation
Since flexibility is key for this position, be ready to discuss how you manage your time and adapt to changing circumstances. Share specific instances where you’ve successfully juggled multiple responsibilities or adapted your schedule to meet client needs.
✨Familiarise Yourself with Health & Safety Regulations
Make sure you have a solid understanding of current National standards of cleanliness within the NHS. Being able to speak confidently about compliance and health and safety regulations will set you apart as a knowledgeable candidate.
