At a Glance
- Tasks: Manage client accounts, ensuring top-notch service delivery and client satisfaction.
- Company: Join a leading company in the waste management sector with a focus on innovation.
- Benefits: Enjoy flexible working options, financial wellbeing support, and generous holiday benefits.
- Other info: Opportunities for career development and recognition through awards.
- Why this job: Be a key player in enhancing client relationships and driving business growth.
- Qualifications: Strong communication skills and experience in waste management or client relations.
The predicted salary is between 40000 - 50000 € per year.
Hours: 40 hours per week
Location: Midlands / North
Key Responsibilities
- Oversee service delivery across client locations in the north of England, supporting the JLL and Rolls Royce Account, ensuring consistent quality and reliability at each site.
- Ensure all services meet or exceed client expectations, strictly adhering to contractual agreements and established quality standards, conducting regular site visits, performing performance assessments, and resolving operational issues promptly to guarantee seamless service delivery.
- Lead the waste team that supports service delivery to the customer.
Relationship Management
- Build and maintain strong relationships with key decision‑makers, ensuring effective collaboration and mutual understanding.
- Establish trust and rapport with client stakeholders through open communication and strategic discussions, tailor solutions to support long‑term partnerships.
Client Satisfaction and Issue Resolution
- Resolve escalated client complaints and maintain high levels of client satisfaction.
- Serve as the primary escalation point for complex or unresolved client issues, investigate and address concerns, implement corrective measures, and follow up to confirm client satisfaction.
Business Development and Strategic Initiatives
- Continuously assess client needs and market trends to uncover new business opportunities, propose innovative solutions and service enhancements that add value, broaden service offerings, and promote account growth.
Performance Management
- Monitor key performance indicators (KPIs) related to the JLL/Rolls Royce contract, including attending mandatory monthly meetings with senior client and presenting KPI/SLA performance.
- Define clear and measurable KPIs for the team, track service quality, efficiency, and client satisfaction, review performance data, give constructive feedback, and implement targeted training or process improvements.
- Analyse client feedback and performance metrics to identify recurring patterns and areas for improvement; lead initiatives to enhance service delivery, streamline processes, and introduce best practices.
Account Review and Stakeholder Engagement
- Facilitate regular account reviews to assess performance, align expectations, and encourage transparent communication with stakeholders and suppliers.
- Organise structured review meetings with clients to discuss performance metrics, recent developments and future objectives, share insights, address concerns, and ensure ongoing alignment on goals.
- Create a positive safety culture on client sites in line with client and Mitie requirements.
Person Specification
- Excellent communication and organisational skills – strong written and verbal communication, effective time management and organisation.
- Ability to multitask – manage multiple projects simultaneously with flexibility and adaptability.
- Waste industry experience – working knowledge of waste and recycling best practices and innovative approaches for waste treatment.
- Contract and waste management knowledge – experience in contract management and hazardous/non‑hazardous waste management, ensuring compliance and efficiency.
- Cross‑level communication – comfortable communicating with individuals at all organisational levels.
- Presentation and planning skills – effective presentation delivery and project coordination.
- Managing change and customer care – experience in managing change and providing customer care.
- Health and safety understanding – sound understanding of health and safety practices, ensuring adherence to regulations.
- Approachable and hard‑working – an approachable, diligent attitude and a “can‑do” approach.
- IT skills – proficiency in Microsoft Word, PowerPoint and Excel.
Benefits
- Virtual GP – video or phone consultation without leaving home.
- Financial wellbeing assistance – Salary Finance scheme, access to up to 50% of earned pay before payday, competitive loans.
- Flexible lifestyle benefits platform – purchase up to five extra holiday days per year, buy critical illness insurance, dental treatment or technology products at an affordable cost.
- Discounts – high street discounts from thousands of retailers, gyms through MiDeals platform; cycle‑to‑work scheme.
- Life cover – up to four times salary; enhanced pension contributions; save‑as‑you‑earn scheme; Mitie Matching Share Plan.
- Recognition – Mitie Stars award with monthly cash prizes and an annual top prize.
- Training and development – diverse learning resources for career progression.
Equal Opportunity
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during the recruitment process, please let us know.
Account Manager in Huddersfield employer: Mitie Cleaning & Hygiene Services
As an Account Manager at our Midlands/North location, you will thrive in a dynamic work culture that prioritises client satisfaction and employee development. We offer a range of benefits including flexible lifestyle options, financial wellbeing assistance, and extensive training resources to support your career growth. Join us to be part of a collaborative team that values innovation and excellence in service delivery, ensuring a rewarding and meaningful employment experience.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Huddersfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at JLL or Rolls Royce. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. We want you to show how your experience aligns with their goals, especially in client satisfaction and service delivery.
✨Tip Number 3
Practice your pitch! You’ll need to communicate effectively with stakeholders, so rehearse how you’d present your ideas and solutions. Confidence is key when building those relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Account Manager in Huddersfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in relationship management and service delivery, as these are key aspects of the job. We want to see how your skills align with our needs!
Showcase Your Communication Skills:Since excellent communication is a must-have for this role, use clear and concise language in your application. We love seeing strong written skills, so don’t hold back on demonstrating your ability to convey ideas effectively.
Highlight Relevant Experience:If you’ve got experience in the waste industry or contract management, make sure to bring that to the forefront. We’re looking for someone who understands the ins and outs of waste management, so let us know how you can contribute!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Clients
Before the interview, do your homework on JLL and Rolls Royce. Understand their business models, recent news, and how they operate in the waste management sector. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an Account Manager, strong communication is key. Prepare examples of how you've effectively managed relationships with clients or stakeholders in the past. Be ready to discuss how you handle difficult conversations and resolve conflicts.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved client issues or improved service delivery. Highlight your analytical skills and how you use data to drive decisions, especially regarding KPIs and performance metrics.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle certain situations, like an escalated client complaint or a performance dip. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly demonstrate your thought process.
